Customer Service Support
Resume:
VERONIKA EASTMAN
CONTACT
*************@*****.***
Tunkhannock PA, 18657
EDUCATION
Elk Lake High School
Work Experience
M&T Bank Teller
**-****–Current
Strong customer service skills
Cash handling
Educated customers on use of banking website and mobile apps.
Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Audited fellow teller currency to contribute to dual-control procedures.
Provided customer records, account statements and copies of checks.
Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
The Blogg Bartending
11-2019–06-2021
Monitoring open bar tabs, closed out bills for departing patrons, and processed cash and credit transactions.
Requested identification to verify patrons are of legal drinking age.
Maintained updated knowledge of cocktail, wine, and beer menu and memorized all in house recipes to create cocktails aligned with company standards.
Manpower Lab Analyst
02-2019–01-2020
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Identified issues, analyzed information and provided solutions to problems.
Skills
Cash management
Cash handling
Customer retention
Customer support
Bilingual ( Russian, Ukrainian, Italian)
*References upon request*
Contact this candidate