NGO DIBONG Ruth Laura

adrjc1@r.postjobfree.com, Yaoundé Cameroun, Mobile: +237-*-**-**-**-**

https://www.linkedin.com/in/ruth-laura-ngo-dibong-3626b352/

CAREER SUMMARY

Extensive experience of 10 years in designing and implementing overall internal control and risk management processes for bank’s organization, which includes analysis of the financial impact on the company when risks occur

Building risk awareness amongst staff by providing support and training within the bank

Customer service oriented with exceptional problem solving skills

I am a professional, highly motivated, I can add value by always ensuring your customers receive the best service possible.

PROFESSIONAL HISTORY

CCA BANK, Yaoundé, Risk Manager – Risks Management, November 2018- October 2021

Implemented the risk department (organogram, job descriptions, key performances indicators (KPI), policies, procedures, dashboards with key risk indicators (KRI))

Hired, managed a team of 5 risk analysts

Optimized the segregation of duties in two departments (Credit and Treasury) and in the software Amplitude 10

Special Projects (Western Union, GIMAC Card, VISA Card, … )

ECOBANK, Doula, Deputy Manager- Internal Control, 2014-2017

Reviewed and gave assessments of all suspicious account activity

ECOBANK, Douala, Assistant Manager- Internal Control, 2010-2014

Cash vault audit up to 3 million dollars.

ECOBANK, Yaoundé, Branch Manager, Retail Bank, 2009-2010

Managed a various banking sales operations and provided optimal level of customer satisfaction in a retail environment

ECOBANK, Douala, Head of Customer Service Quality, Transaction Bank, 2007-2009

Monitored and resolved all customer complaints with a rating of 98%

ECOBANK, Douala, Assistant Manager, Internal Audit, Control and Compliance, 2005-2007

Conducted fraud research and reported on findings; prepared and presented comprehensive risk assessment reports

ECOBANK, Douala, Credit Administration Officer (CAD) – Risk Department, 2004-2005

Learned Loan Documentation and loan processing

EDUCATION

University of Paris I - Pantheon Sorbonne - 2000

MASTERS IN BANK FINANCE INSURANCE ENGINEERING, with honors

MASTER OF MANAGEMENT SCIENCES

University Institute of Technology (IUT) - University of Paris V- René Descartes- 1996

BTEC HIGHER NATIONAL DIPLOMA IN MARKETING TECHNIQUES

CERTIFICATES

University of Paris V- René Descartes

UNIVERSITY DIPLOMA IN AUDIT - 2001

SKILLS

Strong knowledge of the banking industry and investing practices

Solid understanding and experience with internal control frameworks

Strong communication skills presenting internal control and risk matters in an understandable way across various forums and levels of the organization with the right level of detail.

Strong oral and written communication skills, including sound presentational skills

Excellent organizational and interpersonal skills, and ability to work as part of a multigeographic team

Adaptable to working in a fast paced, ever-changing environment

Sound knowledge of the customer service concept and its importance in developing and expanding customer relationships;

LANGUAGES

French

English

INTERESTS

Aerobic

Shopping

Treasurer of my village association

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