Cyndia Tedford

Atlanta, Ga *****

678-***-**** adrja8@r.postjobfree.com

Management Professional Business Owner

■ Project Management ■ Marketing ■ Accounting ■ Strategic Planning ■ Extensive Communication Skills ■ Self-Motivated ■ Resident/Customer Relations ■ Strong Analytical skills ■ Budgeting & Analyzing Reports ■ Proven Customer Success ■ CSM ■ Vendor Management ■ OneSite ■ CRM Yardi ■ Zoom ■ Survey Monkey ■ Microsoft Suite ■ Canva ■Adobe ■ MailChimp

PROFESSIONAL EXPERIENCE

Resident Relations Manager, GoldOller Management, Atlanta, Ga December 2019 - Current

Project Manager of 610 units, maintain a calendar of scheduled vendor’s for paint, flooring, foundation work and installations. Scheduling of move-ins, ensuring all move-in appointments are completed. Inspect all apartments ensuring they are move-in ready according to GoldOller standards. Coordinate/schedule move-out with MS for any maintenance emergencies inside unit before make ready begins.

Develop monthly resident retention programs, produce and maintain a monthly calendar of resident activities, being mindful also of the established budget for such events.

Counsel residents who are not complying with the terms of the lease, including those concerning delinquent payments.

Diligently and proactively contact residents who have expiring leases, encouraging them to renew. Maintain a resident retention ratio of 40% or greater.

Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits.

Loan Officer Assistant, (Remote) Aim Financial, Jonesboro, GA April 2018 – Present

Examine and verify information in loan application and closing documents.

Orchestrate zoom meetings with third-party vendors to address and clear loan closing requirements.

Convey acceptance or rejection to customers by mail, telephone or in person.

Prepare and deliver loan documents to title and escrow teams.

Illustrate my time management by using the SaaS appropriate for applicant’s credit, and paramount documents.

Submit completed loan applications, including my recommendations for underwriting approval.

Assistant Property Manager, Sterling Place, Sandy Springs, GA December 2017 – December 2019

Compiled re-certification forms for Tax Credit and PHA files.

Inspect unit for Move-in/ Move-out completion.

Collected receivable accounts and handled operating expense, bookkeeping tasks according to the annual accounting calendar, oversaw all billing for residential accounts.

Collected W-9s, COI, and other documents required for new vendor hires.

Communicated any delinquencies or concerning situations with Property Manager regularly.

Maintained positive customer service outlook and manage all resident complaints with Property Manager.

Generated and issued notices to residents for lease violations/fines.

Administrative Assistant/Office Manager, River Valley Apartments, Michigan January 2014 – December 2017

Planned residence life activities, managed on-site facilities, budgeting & accounting.

Processed reports, planned marketing activities, and oversaw a combination of business and team development skills.

Assisted in overseeing the day-to-day administration for a 250-unit development.

Effectively prepared and administered contracts for provision of property services, maintenance, and security.

Handled residents’ complaints and concerns daily, 98.9% proven successful resident and vendor relationships maintained.

Assisted with accounts receivable, payable and monthly budgets.

Coordinated with engineering staff to conduct full inspections quarterly.

Planned and executed corporate meetings, lunches and special events for groups of 25+ employees.

Sourced and built relationships with prospective clients to expand business opportunities. Communicated and scheduled projects with vendors.

EDUCATION

Bachelor of Business Administration (BBA) Baker College Flint, MI

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