Data Analyst Customer Service

Vicki

McPherson

*************@*****.***

*** ***** **

Bridgeville, PA 15017

412-***-****

https://www.linkedin.com/in/vicki-mcpherson-8321421 0/

https://github.com/vmcph39/

Experience

Falcon Cobra Data Solutions- Owner

Zoho Administrator

2015 to Present,

Freelance

Three Rivers Property — Zoho Trainer,

Buildium Data Analyst

July 2019- December 2019

Administrator of Zoho.

Trained Property Managers on Zoho. Ran

lead and marketing automation campaigns

Complete reports in Buildium. Answers any

3RPM concerns in Buildium portal. Set up

Facebook pages, handled all social media

and content along with Instagram posts of

properties for rent or sale.

The Barber School — Data Analyst

May 2019- July 2019

Provides support for entry, reporting and

analysis of notes into Care logic and

Excel.

Credit Management Company —

Compliance Data Analyst

March 2018 - May 2019

Prepares compliance audit data by compiling

and analyzing internal and external

information, then implements the proper

decision on placing it in AUD, ACDV or for

bankruptcy processing.

Process bankruptcy filings daily, along with

AUD and ACDV web application software and

SKILLS

Highly proficient in HTML 5, CSS3, SCSS, SASS,

WordPress, WooCommerce, Zendesk

JavaScript, Bootstrap, jQuery, IntelliJ IDEA

Ultimate.

Some exposure to Java 8, JDBC, MySQL, Maria DB, CLI, Junit. Maven, XML, Node.js, React, Vue.js, Nuxt.js, Angular, Spring MVC, Spring Boot, SpringJPA.

Docker.

Very proficient in Jira, Postman, MacOS, Windows OS, PowerPoint, Access, Word, Excel. WordPress,

Dreamweaver, Atom, Visual Studio Code, MySQL

Workbench, Zoho, Buildium, ACT, Salesforce, e-Oscar, GitHub, social media, Google Suite, Facebook

Groups/Ads/Pages, Instagram.

AWARDS

Zoho CRM Foundations Certification, April 2021

Webmasters Certificate,

2002

Currently working on Google Analytics Certification LANGUAGES

English, Conversation French

make appropriate decisions by data furnishing

through the E-Oscar Software System.

PNC Bank — Virtual Wallet Tier Support and

Customer Service

September 2017-March 2018

Accion Labs — Business

Development

Manager, Zoho Trainer

October 2012- March 2016

Telerama Internet — Help Desk/Tier Support

May 2005- September 2005 (internship for

Penn State University

EDUCATION

Pennsylvania State University — BA Info

Design, December 2008.

PROJECTS

http://www.3riversproperty.com/

https://www.facebook.com/Three-Rivers-Prop

erty-Management-119************

https://github.com/vmcph39/LearningJava

https://github.com/vmcph39/LearningSQL

https://www.facebook.com/PYBCompany/

Contact this candidate