Customer Service Representative
Resume:
TONYA MITCHELL
**** */* ******* **, Sioux City, IA 51104
Phone: 712-***-****
Email: *****************@*****.***
Objective
A position as a customer service representative.
Production
●Driver
Ability Summary
Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints.
Current position:
1/23/2022 to current J&L driver
Drive their clients to and from job sites.
Currently still employed at J&L
Employment History
12/2020 - 08/2021
Machine Operator, Production Workers, All Other
Wytec, North Sioux City, SD
Employment Type: Full Time (30 Hours or More)
Assembled parts used in production by welding parts together. Also assisted in the packing of the finished product for shipping.
12/2020 - 08/2021
08/2020 - 11/2020
Homemaker, Personal Care Aides
Well Home, Sgt Bluff, IA
Employment Type: Full Time (30 Hours or More)
Went to clients houses and helped with cleaning, grocery shopping, paying bills.
08/2020 - 11/2020
05/2019 - 07/2020
Customer Service Representative (CSR), Customer Service Representatives
fivestar call center, north Sioux city, SD
Employment Type: Full Time (30 Hours or More)
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
05/2019 - 07/2020
06/2018 - 05/2019
Customer Service Representative (CSR), Customer Service Representatives
Mass Markets, Iowa City, IA
Employment Type: Full Time (30 Hours or More)
Customer service representatives interact with customers to handle complaints, process orders, and answer questions.
06/2018 - 05/2019
05/2017 - 07/2017
Custodian, Cleaning
Imko enterprises,
Employment Type:
* Kept interior and exterior property clean and orderly. * Performed heavy cleaning duties such as cleaning floors, washing walls, washing glass, maintaining furniture and cleaning fixtures. * Cleaned and operated company vehicles. * Moved and dusted furniture and fixtures. * Locked doors after hours. * Gathered and disposed of trash. * Washed and relined waste containers. * Maintained floors and carpets. * Used prescribed solutions to clean windows and walls. * Followed procedures for using che
05/2017 - 07/2017
11/2016 - 05/2017
Customer Service Representative
Alorica,
Employment Type:
* Provided information about products and services. * Took and recorded orders. * Received and processed incoming phone calls from customer or client base. * Recorded details of customer interactions, inquiries, complaints and comments. * Prioritized data entry daily to ensure customers' needs were met. * Ensured that appropriate changes were made to resolve customer concerns. * Effectively identified customer concerns over the phone. * Determined charges for services requested. * Arranged for b
11/2016 - 05/2017
05/2014 - 09/2016
Cashier
Winnavegas,
Employment Type:
* Took payment from customers. * Paid out change and cash back orders. * Scanned all items so that bill was correct. * Punched in codes for items without barcodes. * Used debit/credit card machines. * Accepted and processed checks. * Validated checks. * Got signatures from customers using debit cards. * Assisted other cashiers with difficult customers. * Handled cash and made correct change. * Processed vouchers and coupons. * Gave receipts.
05/2014 - 09/2016
05/2002 - 01/2004
CNA
ISLAND HEALTH,
Employment Type:
HELP THE ELDERLY WITH DAILY LIVING ACTIVITIES
05/2002 - 01/2004
Education History
CNA
2 Years of College or a Technical or Vocational School
Western Iowa Tech Community College, Sioux City, IA
CNA certification
05/1991
High School Diploma
MONTICELLO HIGH, IA
Conversion country: US
05/1991
Occupational Licenses, Certificates and Training
04/1991 - 07/2005
Certified nurses aide
Western Iowa Tech
Honors and Activities
Certified nurses aide completed.
Additional Information
Willing to relocate. Available to start work immediately.
Detailed References
Tabora Baker
511 16th st
Sioux city, IA 51104
Willing to relocate. Available to start work immediatelym Certified nurses aide completed. Customer Service Representativ
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Customer Service Representativ
Customer service representatives interact with customers to handle complaints, process orders, and answer questions.
Machine Operator Assembled parts used in production by welding parts together. Also assisted in the packing of the finished product for shipping. Homemaker Went to clients houses and helped with cleaning, grocery shopping, paying bills. Customer Service Representativ * Provided information about products and services. * Took and recorded orders. * Received and processed incoming phone calls from customer or client base. * Recorded details of customer interactions, inquiries, complaints and comments. * Prioritized data entry daily to ensure customers' needs were met. * Ensured that appropriate changes were made to resolve customer concerns. * Effectively identified customer concerns over the phone. * Determined charges for services requested. * Arranged for b Cashier * Took payment from customers. * Paid out change and cash back orders. * Scanned all items so that bill was correct. * Punched in codes for items without barcodes. * Used debit/credit card machines. * Accepted and processed checks. * Validated checks. * Got signatures from customers using debit cards. * Assisted other cashiers with difficult customers. * Handled cash and made correct change. * Processed vouchers and coupons. * Gave receipts. Custodian, Cleaning * Kept interior and exterior property clean and orderly. * Performed heavy cleaning duties such as cleaning floors, washing walls, washing glass, maintaining furniture and cleaning fixtures. * Cleaned and operated company vehicles. * Moved and dusted furniture and fixtures. * Locked doors after hours. * Gathered and disposed of trash. * Washed and relined waste containers. * Maintained floors and carpets. * Used prescribed solutions to clean windows and walls. * Followed procedures for using che CNA HELP THE ELDERLY WITH DAILY LIVING ACTIVITIES CNA Western Iowa Tech Community College CNA certification MONTICELLO HIGH Conversion country: US Certified nurses aide Western Iowa Tech Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Customer service representative A position as a customer service representative.
Desired Occupation
Customer Service Representatives
Production
Driver
Desired Salary
$15 hourly (Approx. $40,000 annually) or more
Desired Job Location
Woodbury County
Desired Job Type
Production
Driver
Customer service
Days : Sun, Mon, Tue, Wed, Thu, Fri, Sat
Shifts : Day
Employment Type : Regular
Full or Part Time : FT
Willing to Travel : Yes
Willing to Relocate : No
Willing to Telecommute : Yes
Drivers License
Regular Drivers License (Class C)
Typing Speed
Less than 20 wpm
Language/Proficiency
None Specified
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