Service Representative Customer

ANDRES FLORES

**************@*****.*** 951-***-**** Riverside, CA 92508

Hard working individual, able to speak fluently English and Spanish. Seeking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Effective Customer Upselling

Stock Management

Processing Payments

Team Member Motivation

Sales Development Associate Better Mortgage - Irvine, CA 08/2021 - 03/2022 Responsible for inbound and outbound calls and chat, spanning from pre-application through funding and driving applications to home advisors

Respond to incoming written communications through emails and live chat channels Extreme focus on customer experience and satisfaction Knowledgeable about company's offerings and services Partner with home advisors and operation organizations to facilitate customer interactions Customer Service Representative A Coming of Age Foster Family Agency - Riverside, CA 07/2013 - 05/2018 Answered a number of various calls per day to answer customer questions Provided excellent service and attention to customers when face to face or through phone conversations Earned reputation for good attendance and hard work Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image

Assisted approximately 30 customers each week with inquries about resource parent questions Usher/Projectionist Galaxy Mission Grove - Riverside, CA 12/2018 - 08/2021 Interacted professionally with public and internal customers, answered questions and communicated with ushers and cashiers to execute on-time, tightly coordinated presentations. Delivered flawless visual and audio presentations for guests by keeping audio in sync with video, optimizing audio level and monitoring screen image for focus, brightness and cleanliness. Mastered operation, maintenance and troubleshooting of projection equipment, computers and software and solved complex technical problems without delay or inconvenience to guests. Assistant Catering Manager Marmalade Toque - Riverside, CA 07/2014 - 08/2016 Gathered customer requirements and worked with catering team in implementing specifications. Enforced staff performance and service standards to deliver consistent and positive customer experiences Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Summary

Skills

Experience

Education and Training

Martin Luther King Jr. High School Riverside, CA 06/2013 High School Diploma