Service Representative Phlebotomist
Resume:
Malaysia Tolbert
Houston, TX *****
*************@*****.***
Work Experience
Health Aide
Associates Health, Inc - Houston, TX
March 2021 to Present
Delivered services for patients by checking vital signs and administering prescription medications.
Completed daily progress notes and journal entries, reporting patients' status and concerns. Monitored patient condition by observing physical and mental status. Performed venipuncture of patients needing exclusive blood work. Analized blood specimens using testing equipment and then prepped specimen for transportation.
Costumer Service Representative
Kroger - Houston, TX
February 2020 to March 2021
Handled costumer service inquiries, billing questions, payments and service requests. Answered numerous inbound calls each day to handle various concerns. Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Team Lead
Popeye's Restaurants - Houston, TX
August 2018 to January 2020
Monitored team progress.
Counted inventory, resolved discrepancies and completed paperwork. Followed strategies to achieve production goals.
Motivated team members to build customer satisfaction and loyalty to support retention and growth.
Education
High school diploma
Wheatley High School - Houston, TX
August 2019 to May 2020
High school or equivalent
Skills
• Reliability
• Problem-solving
• Team Work
• Phlebotomy (1 year)
• Venipuncture
• Patient Care
Certifications and Licenses
Certified Phlebotomist
June 2022 to Present
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