Associate Store Security Supervisor

RM Robert Mays

Carrollton, Texas ***** 972-***-****

**********@*****.***

PROFESSIONAL

SUMMARY

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations. ACCOMPLISHMENTS My security team and I was honored by the Mayor of Irving Texas for an Outstanding Performance Award.

SKILLS Technical Proficiency

Business Processes and

Procedures

Safe Work Methods

Resolving Complaints

Scheduling and Coordinating

Performance Motivation

Employee Presentations

Payroll Preparation

Shift Coverage

WORK HISTORY SUPERVISOR 06/2017 to CURRENT

G4S Secure Solutions /Allied Universal Irving, Texas CPR & AED certification

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Evaluated employee performance and coached and trained to improve weak areas.

Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands. Developed and enhanced job assignments for EDGE team, planned production schedules and strengthened organization of task flows. GUARD SHACK SUPERVISOR 02/2016 to 06/2017

U S Security Irving, TX

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Patrolled and monitored premises in company vehicle, on bicycle and by foot.

Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities. Managed security staff rotation for position coverage on breaks. Performed security investigations and reported findings to client management.

SECURITY SUPERVISOR 06/2013 to 02/2016

G4S Secure Solutions Dallas, TX

Recorded incident reports with detailed accounts of occurrences. Oversaw team of security officers and managed scheduling and performance evaluations.

Analyzed and investigated incidents alongside functional management and security supervisors.

Screened vendors and contractors before granting access to restricted areas within building.

Kept team compliant with security protocols and appearance standards. Submitted documentation for weekly payroll, managed schedules and enforced policies.

Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.

Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate. ASSOCIATE STORE MANAGER 02/2008 to 05/2013

Big Lots Greenwood, MS

Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Rotated merchandise and displays to feature new products and promotions.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

SECURITY SUPERVISOR 01/1997 to 02/2008

Knight Security Inc. Bruce, MS

Recorded incident reports with detailed accounts of occurrences. Oversaw team of security officers and managed scheduling and performance evaluations.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

SECURITY SUPERVISOR 04/1987 to 11/1999

Sizemore Security Grenada, MS

Analyzed and investigated incidents alongside functional management and security supervisors.

Screened vendors and contractors before granting access to restricted areas within property.

Monitored work of contractors in design, construction and startup phases of security systems.

Submitted documentation for weekly payroll, managed schedules and enforced policies.

Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate. Supervised risk management, loss prevention and safety operations for1,000,000 sq. ft. [Paper mill] facility to decrease incidents of theft, waste and abuse.

EDUCATION No Degree Criminal Justice 01/2000

National American University, Lewisville, TX

High School Diploma 05/1995

Maranatha Christian Academy, Minter City, MS

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