Call Centre Center
Resume:
ZANELE VIRGINIA MASEMOLA
*** ***** * • Soshanguve • 0152
Email: **************@*****.***
PERSONAL INFORMATION
SURNAME : MASEMOLA
NAME(S) : VIRGINIA ZANELE
DATE OF BIRTH : 28 NOVEMBER 1983
GENDER : FEMALE
NATIONALITY : SOUTH AFRICAN
HEALTH STATUS : GOOD
HOME LANGUAGE : ISINDEBELE
OTHER LANGUAGES : ENGLISH, ISIZULU, SOTHO
MARITAL STATUS : SINGLE
DRIVER’S LICENCE : B
EDUCATIONAL QUALIFICATIONS
LAST SCHOOL ATTENDED : CENTRAL SECONDARY SCHOOL
HIGHEST GRADE PASSED : GRADE 12
YEAR : 2000
OTHER QUALIFICATION
NAME OF INSTITUTION : TSHWANE UNIVERSITY OF TECHNOLOGY
CERTIFICATE OBTAINED : NATIONAL DIPLOMA IN OPERATIONS MANAGEMENT
YEAR OBTAINED : 2006
COMPUTER LITERACY
I am able to use the following computer programmes competently
• Ms Word
• Ms Excel
• Ms Powerpoint
• Internet
CAREER OBJECTIVE
I am a young South African who is imaginative, curious and ambitious. I would like to pursue my
career with my abilities as my special interests and seeking new ways and opportunities to
improve my life.
1
WORK EXPERIENCE
COMPANY NAME : MULTI CHOICE
POSITION : CALL CENTRE AGENT (INBOUND)
DURATION : JUNE 2010 TO AUGUST 2011
DUTIES : ACCOUNTS PAYMENT AND RECONCILIATION
OPENING NEW ACCOUNTS
DATA CAPTURING
TECHNICAL (PRODUCT TROUBLE-SHOOTING)
COMPANY NAME : STANDARD BANK (HEAD OFFICE)
POSITION : CALL CENTRE AGENT (OUTBOUND)
DUTIES : DEBT COLLECTION (PERSONAL LOANS & CARD)
CREDIT REHABILITATION
CALLING CLIENTS WITH OUTSTANDING CREDIT
BALANCE
DURATION : AUGUST 2012 TO JULY 2014
COMPANY NAME : ABSA BANK (UNDER FIRST FEDERAL INVESTMENT)
POSITION : HR ADMINISTRATOR (ASSISTANT)
DUTIE : RECRUITMENT DUITES
MIE CHECKS
MATRIC VERIFICATION
ID VALIDATION
CREDIT RECORD –XDS
SEARCHING FOR DEBARRED REPRESENTATIVES
HR PACK SORTING
PLACING ADVERTS
SCREENING CV’S
TELEPHONE INTERVIEWS
BOOKING CANDIDATES FOR INTERVIEWS
UPDATING DAILY REGISTER
LEAVE FORM FILING
RECORDING LEAVE ON REGISTER
DRAFT AND ISSUE WARNING FROM SUPERVISORS
FILE WARNING LETTERS
ANALYZING LETTERS
DURATION : JUNE 2018 TO FEBRUARY 2020
COMPANY NME : VER-TEX SOLUTIONS
POSITION : CALL CENTRE AGENT (OUTBOUND)
DUTIES : DEBT COLLECTING (SOFT COLLECTIONS)
DURATION : DECEMBER 2020 TO SEPTEMBER 2021
2
REFERENCE
CONTACT PERSON : MISS LEBO MOTLOUNG
DESIGNATION : QUALITY ASSURER AT MULTI CHOICE
CONTACT NUMBER : 078-***-****
CONTACT PERSON : MR NKATEKO NOBELA
DESIGNATION : TEAM LEADER AT STANDARD BANK
CONTACT NUMBER : 082-***-****
CONTACT PERSON : MS LINDA ZWANE
DESIGNATION : HR MANAGER (ABSA –FIRST FEDERAL
INVESTMENTS)
CONTACT NUMBER : 072-***-**** / 081-***-****
CONTACT PERSON : MR BRANDON MANYEPAO
DESIGNATION : SUPERVISOR AT VER-TEX SOLUTIONS
CONTACT NUMBER : 067-***-****
3
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