Anthony A. Carboni III

Home Phone: 508-***-****

Email: adrivi@r.postjobfree.com

Skills

●Bachelor’s Degree in Secondary Education and English.

●2 years experience as a Technical Recruiter.

●3 years experience as a Career Counselor.

●5 years experience as Debt and Budget Counselor.

●7 years experience as a Teacher and Tutor.

Employment

BJ’s Wholesale Club - Westborough, MA 10/2021 to 04/2022

TMES Specialist (Contractor)

●Responsible for onboarding prospective candidates.

●Responsible for maintaining texts, emails and calls to candidates.

●Responsible for managing and maintaining the candidate tracker.

●Assist the recruiter with any questions or concerns about candidates or their progress.

●Responsible for disciplining and/or terminating the candidates needed.

The Panther Group - Maynard, MA 10/2018 to 01/2020

Technical Recruiter

●Responsible for a minimum of 50 outbound calls a day.

●Responsible for finding candidates for my clients, preparing them for their interviews and then the hiring process if they are hired.

●Responsible for managing and maintaining them while they are working under their contract or until they are hired permanently.

●Assist with any questions in regards to their benefits and pay.

●Responsible for disciplining and/or terminating the employee if the client so chooses.

United Site Services - Westborough, MA 03/2018 to 09/2018

Customer Service Representative

●Responsible for answering all incoming calls, average of 60 calls per day.

●Responsible for assisting customers within scheduling pick ups, cleaning of units, drop offs and moves of all units.

●Responsible for answering emails and directing emails to correct people.

●Responsible for assisting customers to resolve issues and complaints.

1A Auto - Nashua, NH 02/2016 to 03/2018

Customer Service Representative

●Responsible for answering all incoming calls, average 80 calls per day.

●Responsible for assisting with finding the correct part and placing orders for customers.

●Responsible for answering emails and chat.

●Responsible for assisting customers to resolve issues and complaints.

●Created and wrote Customer Discrepancy Reports if they received incorrect parts.

●Assisted with training new hires in the classroom and on the phones.

Moviestop - Leominster, MA 06/2015 to 01/2016

Assistant Store Manager

●Responsible for opening and closing the store including counting the safe and drawers and preparing deposits.

●Responsible for receiving stock and putting stock out.

●Completed and shipped Amazon orders.

●Assisted with customers with resolving complaints or concerns.

●Managed a staff of at least 6.

American Consumer Credit Counseling - Auburndale, MA 01/2010 to 10/2014

Certified Debt and Budget Credit Counselor

●Responsible for receiving incoming calls from phone que.

●Responsible for outbound calls for follow ups.

●Performed in person counseling sessions as well as sessions over the phone, lasting up to 3 hours.

●Performed credit counseling, budget counseling and assisted in selling our debt management program when viable.

●Trained new employees.

Shriver Job Corps - Devens, MA 02/2007-12/2009

Career Counselor

●Responsible for working with students and staff to reach program completion.

●Organizing meetings with students and staff to review students’ progress in the program.

●Disciplinarian when needed.

●Taught resume writing, interview skills, social skills, and classes as needed.

Education, Inc - Plymouth, MA 12/2005-01/2007

Travel Tutor

●Responsible for tutoring students who are temporarily not attending school.

●Assisted to keep them updated with their various subjects and classes.

Worcester County House of Corrections - Worcester, MA 09/2000-10/2005

Teacher

●Responsible for client intake.

●Administered TABE level testing to determine student placement.

●Wrote monthly reports for the Sheriff's Department on student progression.

●Designed education forms for both classroom use and for the education department.

●Taught a variety of classes: English as a Second Language (ESOL), Adult Basic Education (ABE), Pre-GED, GED, and Post-GED on a daily basis.

EDUCATION

American International College - Springfield, MA

●Bachelor of Arts in Secondary Education and English

Notre Dame College Preparatory School - Fitchburg, MA

●High School Diploma

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