Service Representative Customer
Resume:
Anthony A. Carboni III
Home Phone: 508-***-****
Email: **********@*****.***
Skills
●Bachelor’s Degree in Secondary Education and English.
●2 years experience as a Technical Recruiter.
●3 years experience as a Career Counselor.
●5 years experience as Debt and Budget Counselor.
●7 years experience as a Teacher and Tutor.
Employment
BJ’s Wholesale Club - Westborough, MA 10/2021 to 04/2022
TMES Specialist (Contractor)
●Responsible for onboarding prospective candidates.
●Responsible for maintaining texts, emails and calls to candidates.
●Responsible for managing and maintaining the candidate tracker.
●Assist the recruiter with any questions or concerns about candidates or their progress.
●Responsible for disciplining and/or terminating the candidates needed.
The Panther Group - Maynard, MA 10/2018 to 01/2020
Technical Recruiter
●Responsible for a minimum of 50 outbound calls a day.
●Responsible for finding candidates for my clients, preparing them for their interviews and then the hiring process if they are hired.
●Responsible for managing and maintaining them while they are working under their contract or until they are hired permanently.
●Assist with any questions in regards to their benefits and pay.
●Responsible for disciplining and/or terminating the employee if the client so chooses.
United Site Services - Westborough, MA 03/2018 to 09/2018
Customer Service Representative
●Responsible for answering all incoming calls, average of 60 calls per day.
●Responsible for assisting customers within scheduling pick ups, cleaning of units, drop offs and moves of all units.
●Responsible for answering emails and directing emails to correct people.
●Responsible for assisting customers to resolve issues and complaints.
1A Auto - Nashua, NH 02/2016 to 03/2018
Customer Service Representative
●Responsible for answering all incoming calls, average 80 calls per day.
●Responsible for assisting with finding the correct part and placing orders for customers.
●Responsible for answering emails and chat.
●Responsible for assisting customers to resolve issues and complaints.
●Created and wrote Customer Discrepancy Reports if they received incorrect parts.
●Assisted with training new hires in the classroom and on the phones.
Moviestop - Leominster, MA 06/2015 to 01/2016
Assistant Store Manager
●Responsible for opening and closing the store including counting the safe and drawers and preparing deposits.
●Responsible for receiving stock and putting stock out.
●Completed and shipped Amazon orders.
●Assisted with customers with resolving complaints or concerns.
●Managed a staff of at least 6.
American Consumer Credit Counseling - Auburndale, MA 01/2010 to 10/2014
Certified Debt and Budget Credit Counselor
●Responsible for receiving incoming calls from phone que.
●Responsible for outbound calls for follow ups.
●Performed in person counseling sessions as well as sessions over the phone, lasting up to 3 hours.
●Performed credit counseling, budget counseling and assisted in selling our debt management program when viable.
●Trained new employees.
Shriver Job Corps - Devens, MA 02/2007-12/2009
Career Counselor
●Responsible for working with students and staff to reach program completion.
●Organizing meetings with students and staff to review students’ progress in the program.
●Disciplinarian when needed.
●Taught resume writing, interview skills, social skills, and classes as needed.
Education, Inc - Plymouth, MA 12/2005-01/2007
Travel Tutor
●Responsible for tutoring students who are temporarily not attending school.
●Assisted to keep them updated with their various subjects and classes.
Worcester County House of Corrections - Worcester, MA 09/2000-10/2005
Teacher
●Responsible for client intake.
●Administered TABE level testing to determine student placement.
●Wrote monthly reports for the Sheriff's Department on student progression.
●Designed education forms for both classroom use and for the education department.
●Taught a variety of classes: English as a Second Language (ESOL), Adult Basic Education (ABE), Pre-GED, GED, and Post-GED on a daily basis.
EDUCATION
American International College - Springfield, MA
●Bachelor of Arts in Secondary Education and English
Notre Dame College Preparatory School - Fitchburg, MA
●High School Diploma
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