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Support Representative Administrative Assistant

Memphis, TN, 38103
June 25, 2022

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**** *** ****** ****** ****, Memphis, TN ***** 901-***-****



Committed and motivated administrative assistant with exceptional customer service and excellent decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines and awareness with a high level of adaptability. Professional with 10+ years as tax consultant and affiliate broker.


9/2015 ~6/2017

Raleigh Egypt Middle / Memphis Scholar

Memphis, TN

Teacher Assistant

Discuss assigned duties with classroom teachers in order to coordinate instructional efforts.

Assisted children individually or in small groups in order to help them master daily assignments.

Distribute tests and homework assignments, and collect them when they are completed.

Attend staff meetings, and serve on committees as required.

11/2012 ~10/2014

Tennessee Early Intervention System

Memphis, TN

Administrative Assistant

Responsible for providing high level support to Department Manager and other department staff as requested.

Provide administrative support to multiple Service Coordinators.

Assist in the preparation and control of confidential legal documents.

Responsible for collecting client personal medical records from nurses and doctor offices personnel.

Responsible for maintaining and filing sensitive documents in clients’ files.

Provide details information to incoming calls regarding services provided and eligibility.

6/2000 ~ 10/2004

Concord EFS National Bank

Memphis, TN

Technical Support Representative/Administrative Assistant

Assisted merchants with programming and downloading terminal failures.

Researched and resolved 98% of issues regarding customer complaints.

Monitored other technical support representative for accuracy.

Maintained confidential merchant files.

Provided support to department manager.

Responsible for payroll and PTO records for all employees.

Prepared daily reports and organized employees’ files.

Coordinated interviews and new hire paper work for perspective employees.

12/1998 ~ 3/2000

Cummins Powercare

Memphis, TN

Account Manager

Senior Account Manager for Daimler-Chrysler Corporation.

Reduced backlog order requests by 90%.

Proficient in placing shipping orders to the customer’s satisfaction.

Monitored the shipping process until delivery made to the customer.

Managed large and unusual order requests in a timely manner.

Assisted customer with domestic billing or service discrepancies.

Dedicated in meeting the customer’s needs to the company’s guarantee...



Booker T. Washington High School

Memphis, TN


Licensed Real Estate Agent 1987 / Tax Consultant 1978 / Microsoft Office, Excel, PowerPoint, Outlook.

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