JEANETTE A. YATES

**** ******* **. *******, ** 381**-***-*** 4816 *EMAIL : adriu0@r.postjobfree.com.

PROFESSIONAL EXPERIENCE:

Agilent Technology, Inc. Memphis, TN

Title - Clerk: 2021- Current

Quality Control: Inspect and ensure final product meets company

Standards. Input product information into computer for correct warehouse storage location.

Future Electronic Southaven, Mississippi

Data Entry Clerk 2017 - 2021

Process orders with verifying and quality control with data entry

Picking orders with processing all information data entry

Lord Tabernacle Christian Academy Memphis, TN

Title - Clerk: 2014-2017

Create a safe, fun, warm and exciting learning environment

Develop math, reading writing skills and motor skills

Provide study guides for developing good behavior habit

Key Results:

Successfully teach 7 students academic requirements

Provide parents with daily progress assessments

EXPRESS SCRIPTS, MEMPHIS, TN

Title - Clerk: 2009-2010

Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.

Handle all research and resolving problems in a timely manner.

Assist members in understanding and maximizing the use of their pharmacy distribution programs.

Used computerized system to gather information and respond to questions. Document issues and resolutions in a common database.

UAHC HEALTH PLAN OF TENNESSEE MEMPHIS, TN

Title - Clerk: 2000-2008

Answered incoming multi phone lines, assisting members with insurance, healthcare policies, billing and any customer related concerns.

Responsible for faxing, printing, filling and copying records.

Assisted and operated (hearing impaired, TDD) phone lines.

FEDERAL EXPRESS

Title - Clerk: 1986 – 2000

Answered multi phone lines, assisting customers, agents, company owners with executive accounts, billings, claims and policy questions.

Trace lost package with resolution plan to reimbursement of filing claims with refunds.

Screened calls and transferred clients to the appropriate department using varifax machine-coping.

Managed files via faxing and filing.