Cocktail Server Customer Service

DANNIELLE FOPPIANO

*****************@*****.*** 816-***-**** Hernando, MS 38632

Summary

Motivated Beverage Supervisor with great managing hospitality and casino beverage/bar experience with 20+ years in the business. Extensive drink knowledge, but always eager to learn new things in the industry as they arise. Positive team leader who believes that effective/proper training, allows employees to develop the necessary skills they need to achieve success in their field of interest. Customer-focused with exceptional community building and interpersonal skills. Determined to succeed at any opportunities that I am graced with.

Skills

Cash Handling

PC Proficient

Menu Planning

Customer Service Experience

Verbal and Written Communication

Knowledge of Sanitation Guidelines

Policies Development

Work Station Assignments

Worker Training

Complaint Resolution

Work Schedule Creation

Team Collaboration

Alcoholic Beverage Service

Beverage Preparation

Experience

Southland Gaming and Racing West Memphis, AR

Beverage Supervisor

03/2021 - Current

Preserved excellent levels of internal and external customer service.

Checked guest identification for appropriate age to order alcoholic beverages.

Implemented guest service standards and trained team on best practices for customer excellence.

Inspected and monitored cleanliness of beverage service stations and complied with health code regulations.

Identified and implemented strategies to enhance revenue, profitability and guest satisfaction.

Produced sales and productivity reports.

Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.

Checked building areas to verify working order and cleanliness.

Purchased goods and ingredients needed to make beverages.

Managed beverage program, menu development, staffing, inventory management and service operations.

Goldstrike Casino Robinsonville, MS

Cocktail Server

03/2016 - 10/2020

Suggested cocktail choices based on customer preference, daily specials and inventory availability.

Maintained accurate cash handling practices while efficiently serving customers.

Provided exceptional service to high volume of daily customers.

Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

Recommended and served alcoholic beverages to patrons during high-volume shifts.

Maintained tidiness and organization throughout bar area.

Bally's Casino Hotel Robinsonville, MS

Cocktail Server

06/2006 - 04/2016

Checked identification prior to serving.

Assessed patrons' needs to always provide proactive service.

Provided exceptional service to high volume of daily customers.

Maintained tidiness and organization throughout bar area.

Recommended and served alcoholic beverages to patrons during high-volume shifts.

Sheraton Casino Robinsonville, MS

Cocktail Server

07/2000 - 05/2006

Provided fast professional customer service.

Gained extensive cocktail/bar knowledge.

Education and Training

Senatobia Jr Sr High School Senatobia, MS

High School Diploma

05/1999

Northwest Community College Senatobia, MS

Some College (No Degree)

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