Maria Jackson

Woodbridge, VA *****

adriq2@r.postjobfree.com

+1-571-***-****

1. Skillful and dedicated at being a tactful Administrative assistant /Receptionist with extensive experience in coordination planning, and support of daily operational and administrative functions. I am able to demonstrate the capacity to provide comprehensive support with a proven track record of accurately completing research, reporting, information management. Adept at developing and maintaining detailed administrative and procedural processes that. Reduce redundancy, Basic Excel, and Access, Microsoft Windows operating system,

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Program Specialist

Covance - Remote

May 2022 to Present

Serve as the customer's primary point of contact to facilitate operational and reimbursement support. Work with medical insurance companies to determine if patients are eligible for their treatment. Handle calls, track communications and raise issues based on established procedures. Patient Access Representative(remote)

Spectraforce Technologies - Raleigh, NC

November 2021 to March 2022

Qualifications

• Strong focus on good customer service delivery

• Solid skill at patient registration procedures

• Strong telephone and communication abilities

• Good knowledge of medical terminology

• Understands patient confidentiality and HIPAA rules

• Excellent data entry and patient interviewing skills

• Clear understanding of insurance options that are available to patients

• Strives to make patient registration process as pleasant as possible

• Excellent interpersonal skills

Benefits Verification Specialist(remote)

spectra force - Raleigh, NC

November 2021 to February 2022

1. Reviews all patient insurance information needed to complete the benefit verification process. 2. Triages cases with missing information to appropriate program associate. 3. Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options. 4. Identifies any restrictions and details on how to expedite patient access. 5. Could include documenting and initiating prior authorization process, claims appeals, etc. 6. Completes quality review of work as part of finalizing product. 7. Reports any reimbursement trends/delays to management. 8. Performs related duties and special projects as assigned. RCA Rural Carrier Associate

United States Postal Service - Manassas, VA

January 2020 to November 2021

Continue, part-time job with a reliable employer. ... RCAs are responsible for the safe and efficient delivery and collection of the U.S. Mail™, working part time when regular carriers have scheduled days off or take vacation days.

CCA- City Carrier Assistant

United States Postal Service - Woodbridge, VA

June 2020 to September 2020

FUNCTIONAL PURPOSE. Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area. Customer Service Advisor

Valvoline Instant Oil Change - Woodbridge, VA

May 2019 to August 2020

• Deliver a positive first impression to each guest with a warm, friendly greeting

• Present oil change options and additional services based on manufacturer recommendations

• Build trust and win repeat, loyal customers

• Evaluate customers' needs, working quickly and efficiently

• Provide hands-on assistance under the hood as needed

• Master products, services, and company knowledge Shift Supervisor

CVS Health - Woodbridge, VA

November 2016 to September 2018

-Supervise store crew; assign, direct, follow up.

-Will open and/or close the store.

-Effectively communicate info to management

-Greet all customers with eye's, hi's, and help.

-Handle all customer relations issues properly.

-Merchandise presentation; displays, signing.

-Handle all cash functions; keys, safe, registers

-Conduct walkthroughs of the store

-Help with loss prevention techniques.

-Train, develop, and evaluate hourly employees.

-Establish emotional connections with customers.

Special Order Specialist /Cashier

Buy Buy Baby - Woodbridge, VA

2014 to 2016

• Provide prompt and courteous customer service

• responsible for the timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion; ensuring complete customer satisfaction.

• initiate contact with vendors and service providers in order to establish shipment and installation dates, enquiries about in-stocks, product receipts and place any re-orders and order updates

• Handle money and credit card payments

• Maintain store cleanliness and do basic housekeeping chores

• Perform shift audits and maintain proper inventory levels

• Keep knowledge of the products we sell.

Personal Assistant

Face Group - Arlington, VA

2013 to 2014

Coordinate and schedule our daily agenda and to-do list, as well as weekly and monthly calendar appointments

• Coordinate and schedule all travel arrangements

• Manage incoming and outgoing telephone, fax, and e-mail traffic;

• Maintain all personal and professional files.

• Manage all incoming and outgoing correspondence, i.e., sort and read mail, draft responses, maintain network database, receive and send overnight packages. Data Entry/Billing Claims

AAA Pediatrics - Woodbridge, VA

2013 to 2013

to 2013

• Review patient bills for accuracy and completeness and obtain any missing information

• Knowledge of insurance guidelines especially Medicare and state Medicaid

• Follow up on unpaid claims within standard billing cycle timeframe

• Check each insurance payment is for accuracy and compliance with contract discount

• Call insurance companies regarding any discrepancy in payments if necessary

• Identify and bill secondary or tertiary insurances All accounts are to be reviewed for insurance or patient follow-up Administrative Assistant

Mt. Vernon Medical Center - Springfield, VA

2005 to 2007

• Scheduled appointments for patients

• Data input into database

• Operated switchboard phones

• Medical billing and collecting

• Update charts/files

• Called insurance company to verify patients insurance RCA Rural Carrier Associate

United States Postal Service - Manassas, VA

January 2021

Rural carrier assistant delivered mail and continuous, part-time job with a reliable employer. ... RCAs are responsible for the safe and efficient delivery and collection of the U.S. Mail™, working part time when regular carriers have scheduled days off or take vacation days. Education

Associate in Business

Everest College - Phoenix, AZ

April 2014 to Present

High school diploma in High school diploma

Woodson Adult High School - Fairfax, VA

Skills

• Billing

• Data Entry

• Filing

• Microsoft Office

• Organizational Skills

• Receptionist

• Scheduling

• Clerical

• Management

• Inventory

• Customer Service Skills

• Microsoft Word

• Microsoft

• Customer Care

• CSR

• Customer Support

• Customer Service

• Call Center

• Front Desk

• Oil Change

• Loss Prevention

• Medical Scheduling

• Microsoft Windows

• Driving

• Paratransit

• English

• Van driver

• Cash handling

• Computer skills

• Sales

• Math

• SharePoint

Certifications and Licenses

Driver's License

Contact this candidate