Customer Service Smt Operator

Lynda M. Schutz

linkedin.com/in/lynda-schutz-***b8276

**** ******** ***, ******, ** 53403 262-***-**** ***********@*****.***

Objective

Manufacturing, Customer service, Assembly

Experience

Production Supervisor

08/21-Current Insinkerator

Trained up to 34 employees line processes of line manufacturing

Timecards through Kronos, training logs, etc

Responsible to meet production needs

Experience with Oracle, and Microsoft office.

Working in Pack and Sub assembly areas of plant

Objective

Manufacturing, Customer service, Assembly

Experience

Production Supervisor

12/2019-03/2021 Foxconn

Hired and Trained up to 34 employees on SMT /PTH line processes from OST, ICT, BSI and FCT testing.

Timecards through ADP, training logs, etc

Responsible to meet production needs

Proficient with operating software of the following SMT machines: ASM, DEK, Kohyoung, and Ersa ovens

Experience with Pangus MES, Microsoft Office, Work Instructions.

Able to adapt and handle fast paced environment and skillful in operations from inventory, kit building/set-up, driving the front and back of SMT line, rework and closing orders.

Had the highest Quality FPY between three shifts.

SMT Lead

12/2019 Foxconn

Assisted with Set up of line 1

Assisted with Work Instructions

Worked through approval of 2 NPI products for Foxconn

Objective

Customer Service Associate,SMT Operator, SMT Tech

Experience

SMT Operator II

09/2018-11/2019 Cree Lighting

IPC certified for SMT assemblies

Assisted with the startup assembly of the current SMT PCBA operation for Cree.

SMT experience with LED PCBA assembly including LED rework against various PCBA material types and LED varieties.

Proficient with operating software of the following SMT machines: ASM, Yestech, Heller, Dage, Asymtek, and Essegi.

Experience with Arena, Telenet Oracle, MES, Microsoft Office, PFMEA, Work Instructions.

Able to adapt and handle fast paced environment and skillful in operations from inventory, kit building/set-up, driving the front and back of SMT line, rework and closing orders.

Provides attention to detail for quality, safety and improving proficiencies in performance of the SMT line.

Assembler I

08/2018 Cree, Racine WI

Working in the KBL Indoor

Rotation through all six stations

-Attributing to hitting number/goals

Using MES system

Experience

Customer Service Call Center and Stores

03/2005-07/2018 Steinhafels, Waukesha, Wi

Maintained a 94% availability customer service level

Assisting customers in-person and over the phone

Trouble-shooting and working to resolve customer issues/complaints in a timely manner and other duties as assigned

Review and completes edits to Purchase Orders and Special Orders

Responsible for replenishment/forecasting of several lines of product

Proficient in Office, Google documents, and other applications

Optical Positions

1994-2005 Racine Optical, JcPenny Optical and Stein Optical, Racine, Wi

Optician Skills

Customer Service

US. Navy

11/1990- 11/1994 Several Destinations,

Aviation Electronics Tech.

Honorable Discharge

Good Conduct Medal

Education

University of Wisconsin Parkside with current GPA 3.89

Gateway Technical College, Associates in Business Management (May 2017) Presidents Honors w/GPA 3.98

Western High School, Las Vegas, NV Diploma 1990

Interests

Interested in Learning, Achieving and Mastering Skills

Enjoy Challenges and Dynamic work environments

References

Henry Zimmerman 717-***-**** Engineering Tech

Dennis Migut 262-***-****, Engineering Tech

Mary Iverson 262-***-****, former coworker

Scott McMichael 920-***-****, former coworker

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