Therapy Aide Customer Service

Silveria A. Ballaron

224-***-****/e-mail: ********.********@*********.***

GOAL: Seek a challenging Certified Nursing Assistant opportunity. I am a bilingual allied health professional with many years of experience.

EDUCATION: Spanish A.A.-Transfer Degree

Currently fulfilling requirements, Cañada College For Working Adults Participant (CWA)

Cañada College, Redwood City, CA

A.A., Interdisciplinary Studies with Emphasis in Arts & Humanities

A.A., Interdisciplinary Studies with Emphasis in Social & Behavioral Sciences

Magna Cum Laude, 2019

Cañada College, Redwood City, CA

Healthcare Interpreter Certificate

City College of San Francisco

San Francisco, CA

Nurse Assistant Certificate, No. 00746188

Home Health Aide, No. 00285171

Careway Health Institute

San Mateo, CA

Phlebotomy Technician, ASCP Certified

Internship—Great Lakes Naval Hospital, IL

College of Lake County, Grayslake, IL

B.A., Art & Design/Illustration

Columbia College Chicago, IL

A.A., Liberal Arts/Bilingual Certificate

Cañada College, Redwood City, CA

EXPERIENCE: Sierra Nevada Memorial Hospital, Grass Valley, CA

Certified Nursing Assistant/a.k.a, Clinical Care Partner, April 2022 to

Work collaboratively as a contributing member of the health care team under supervision of an RN while maintaining a safe, confidential care environment which respects and supports patient rights. Essential team functions: provides for basic patient care needs, and supports the team in order entry and clerical functions. Primarily focuses on Essential Functions, but all members of the team perform other duties as their scope of practice allows in order to meet patient needs efficiently and effectively and in support of cohesive team functioning.

Hospital Entry Screener/Greeter, July 2021 to April 2022

Responsible for greeting and screening individuals who enter the facility, including patients, visitors and employees. The screening process determines the individual’s eligibility for entry into the facility and is based on the Center for Disease Control (CDC) Guidelines and hospital policy. Additionally, this position provides the initial customer service and first impression of the organization while documenting and maintaining confidential medical information.

San Mateo County Public Health, San Mateo, CA

Community Health Worker II, June 2020 to February 2021

As part of the Covid-19 epidemic response corps, and under the direction of care providers, assists with documentation as a Medical Scribe and Healthcare Interpreter (Spanish/English).

San Mateo Medical Center, San Mateo, CA

Therapy Aide/Designated Bilingual County Employee, July 2014 to June 2020

Under supervision, assist Physical, Occupational, Creative Arts and Recreational Therapists in the delivery of therapeutic treatment to patients with physical or mental disabilities. Provide medical Spanish in-service education for staff. Interpreter for limited English proficient patients. Provide document translation for community health and wellness programs.

Silverado At-Home, Belmont, CA

Certified Nurse Assistant, September 2013 to January 2016

Provide one-on-one assistance to clients living independently or living in a senior community. Assist clients with hygiene, feeding and other activities of daily living. Limited English proficient patients assisted in their native language for added, comfort, compliance and to allay their fears.

Elk Grove Unified School District, Elk Grove, CA

Para-Professional, April 2009 to June 2012

Assist certificated teachers in reinforcing instruction to individual or group of special education students in an inclusive education classroom or recreational environment Assist student(s) with feeding and hygiene needs. Provide routine clerical support Interpreter for limited English proficient parents.

Condell Medical Center, Libertyville, IL

Patient Care Technician, January to April 2007

Performed daily patient care and hygiene tasks under direction of nursing staff, assisted with admission/discharge, examination/treatment, performed/charted vitals, recorded intake/output, blood glucose monitoring, removal of IV/catheters, specimen collection/lab delivery, applied/discontinued heart monitor with leads.

Abbott Laboratories, Abbott Park, IL

Associate Pharmacologist, March to December 2004

Screened research drugs in-vitro & ex-vivo studies, created final reports. Assisted biologists with research projects.

COMPUTERS: PC/Apple Platform: MS Word, Excel, PowerPoint, Outlook Mail, 40-wpm, 10-key experience Soarian Patient Charting system

LANGUAGES: Fully bi-lingual, bicultural and bi-literate, Spanish-English

Awarded bilingual certificate, Cañada College, Redwood City, CA, 1989

In-person Health Care Interpreter & document translation experience

HONORS: Current CPR and AED training (Expires July 2023)

County Of San Mateo Commendation for Public Health Community Worker II, December 2020

Recipient of “Just Because” Patient Acknowledgement, November 2018

Outstanding Customer Service Award, San Mateo Medical Center, 2015

Service Excellence Award, San Mateo Medical Center, 2015

Employee of the Month, Silverado At-Home, 2014

Discovery Excellence Award, Teamwork Nominee, Abbott Laboratories, 2003

VOLUNTEER: Samaritan House Clinic, San Mateo, CA, Medical Assistant & HCI Interpreter, 2018

San Mateo Medical Center, Long Term Care Unit Volunteer, March-December 2013

Condell Hospital Adult & Recreation Day Center Volunteer, June-December 2006

Sequoia Hospital Intensive Care Unit, Candy Striper Volunteer, 1971-1973

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