Communications Consultant Reimbursement Specialist

Cynthia Laing-Curtis Raleigh, NC 678-***-****

************@*****.***

Summary

People-oriented manager with master’s degree in counseling with case management and counseling experience. Desire to contribute to an organization through innovative solutions, creative marketing and strong attention to detail. Adept at building rapport, evaluating clients’ needs and developing action plans. Strong communications skills and ability to connect sensitively with clients.

Related Experience

Blue Cross Blue Shield

Durham NC

Appeals Department

Feb 2022-June 2022

Worked in the appeals division at BCBS, handling medical records of members and providers appealing coverage decisions.

Reimbursement specialist for Aerotek,

Morrisville NC

Oct 2021-December 2021

Acted as a liaison between provider and specialty pharmacy to obtain prior authorizations for infusion therapy.

Benefits Advocate II Conduent Cary, NC Oct 2020 – May 2021

Customer Service Call Center position, providing support to L3 Harris employees in managing their pensions and transitioning into retirement.

Homelessness Resource Intern The Salvation Army Shelter Raleigh, NC 2019-May 2020

Provided over 350 hours of case management with clients experiencing homelessness including goal planning, budgeting, housing search, sending referrals for therapy and housing resources

●Gained understanding of issues of homelessness and impact of social programs on client wellbeing

●Accurately input case notes and hold weekly meetings with clients

●Build rapport quickly with residents to facilitate a smooth experience

●Attend trainings for mental health, trauma informed care, de-escalation, & prevention and safe from harm

●Work with director on creating new policies, procedures and resource visits

●Participate in case management team meetings across disciplines within The Salvation Army

Graduate Student Wake Forest University Winston-Salem, NC 2016-2019

Full-time student, obtained a master’s degree in counseling and human services.

Front Office Administrator Laing Dermatology & Skin Cancer Center, P.A. Knightdale, NC 2010-2015

●Performed general administrative duties: handled accounts payable, maintained electronic medical records, answered multiple phone lines, coordinated referrals, verified insurance.

●Helped coordinate all phases of opening a new office, including the development of business procedures and compliance with HIPPA

●Planned and conducted special events involving community leaders and physicians

Manager Books-A-Million, Inc. Peachtree City, GA 2004-2010

Managed 10 employees staffing the cafe

Communications Consultant Regional Council of Churches of Atlanta Atlanta, GA. 2001-2003

●Provided publicity, promotion and event management leading up to their grand opening

●Secured front-page coverage by the Atlanta Journal/Constitution in the Faith & Values section, event attended by over 350 religious and government leaders and endorsed by Atlanta Mayor Shirley Franklin

Communication Consultant for Kids First Pediatric Alliance/ Atlanta GA 1999-2002

●Served as the marketing and public relations consultant for a membership organization for 150 pediatricians in the Atlanta metropolitan area

Director of Marketing and Public Relations

Tenet South Fulton Medical Center Atlanta, Georgia. 2003 As a one-person department, directed all marketing, public relations and community relations activities for a 392-bed facility. Communication Team Leader for the Target 100 Program. Worked with volunteers to produce special events and organized a banquet event to thank 400 members for their service.

Marketing and Social Services Director in Alzheimer Living Center Ruidoso Care Center Ruidoso, NM 1987-1989

The primary focus of this position was strategic marketing for an 83-bed intermediate care facility, resulting in a 50% increase in capacity. It also entailed direct contact with Alzheimer patients and oversight of monthly support groups for caregivers in 2 cities.

Education

Master of Arts, Human Services Wake Forest University Winston-Salem, NC 5/2019

CACREP Accredited program GPA 3.5 Qualified for Honor Society

●Completed coursework in Career Development and Counseling; Cultures and Counseling; Theories and Models of Counseling; Life Span Development; Group Counseling; Family Counseling; Management of Human Service Programs; Designing and Managing Programs

Bachelor of Arts, Psychology University of Pennsylvania Philadelphia, PA

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