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HARLEEN KAUR

adrigl@r.postjobfree.com Ph: +1-514-***-****

PROFESSIONAL SUMMARY

4+ years of experience as Software Quality Analyst and Tester for several Web and client/server applications in Finance, Banking and Telecommunication industries, in both manual and functional automation testing.

Strong in analyzing Business Requirements and Functional Specifications, identifying Test Scenarios, developing test plan and test strategy documents and executing Test Cases.

Exclusive experience Functional, Integration, Regression, Sanity, Cross Browser, System Testing, Analyzing Build Health and Automation Feasibility analysis.

Experienced in using XRAY Test management, Jira and HPALM for developing and maintaining test plans, test cases, test scripts, test results, defects and tracking.

Experienced in creating and maintaining Traceability Requirements Matrix and expertise in Test Case design, review, execution, defect management and tracking.

Experienced in analyzing bugs and interacting with development team members in fixing the defects.

Experienced in interacting with Business, Development and Operational teams.

Strong knowledge of Project Life cycle, Software Development Life Cycle (SDLC) methodologies like Agile/Scrum and Waterfall, Software Testing Life Cycle (STLC), Bug life Cycle.

Interacted with teams spread geographically coordinated with offshore team members regarding updates and progress

Self-starter with strong work ethics and skills in time management, multi-task, client relationship and ability to adapt and learn new things quickly, excellent MSOffice suites skills

Excellent analytical skills, verbal, problem solving, client partnership critical thinking and written skills with ability to work in a team as well as individually in fast paced, dynamic team environment.

TECHNICAL SKILLS

Testing Tools QTP/HPALM,JIRA,Postman,XRAY Test Management Management Tools SharePoint, MS-Project, Jira

RDBMS Oracle, SQL Server

DB Tools Toad, SQL Developer, DB Visualizer.

Scripting Selenium,VB Script

Operating Systems Linux, Windows

Programming Languages JAVA, SQL,

Web Browsers Internet Explorer, Mozilla Firefox, Safari, Chrome, Opera 2

PROFESSIONAL EXPERIENCE

Client : Teleperformance April 2021 – Feb 2022

Role : QA Tester

Testing Tools: HP ALM, SQL,Postman

Projects: Tech Support Operator Portal

Description - This project was initiated in order to develop in-house tool which can be used by Tech representatives to serve apple clients.

Responsibilities:

Meeting with Project stakeholders (BA, SA and design team) to identify the business requirements.

Responsible for developing Test Plan and Test report based on the given requirements.

Mapping the test cases to the respective requirements and creating RTM.

API Testing using Postman mostly used to validate data using GET calls

Using Simulator for test data.

Running Selenium Scripts for Regression Phase.

Responsible for performing Functional, Integration and Regression Testing

Successfully completed assigned tasks in a given estimated time by product manager

Involved in gates for getting the sign off from the stakeholders.

Reported defects in ALM with proper priorities and severities

Interface with development team members to ensure version control

Generated details status report providing details of number of test cases executed, pending, failed, passed, defects identified.

Client : Rogers Toronto (WFH) March 2020 – Feb 2021 Role : QA Tester

Testing Tools: Xray Test Management, JIRA, Smart Bear Project: Multi PTP (Multiple Installments Promise to Pay) Description: This Process was developed and integrated to customer portal to provide a process to the members of the Rogers Network to allow them to initiate payment arrangements for the past due bill and allow them to make payments in multiple installments. Responsibilities:

Involved in gathering and understanding Project Scope, Project Plan, Project Goals, Business and Functional Requirement documents required for documenting the Master Test Plan

Responsible for performing User Acceptance Testing. 3

Responsible for testing the web application with Smart Bear for cross browser and Responsiveness testing.

Involved in creating quarterly master test plans based on project scope and requirements

Responsible for performing Functional, Integration and Regression Testing

Successfully completed assigned tasks in a given estimated time by product director.

Capturing test evidence and linking to test case.

Coordinating with offshore testing team and assigning tasks to offshore mates.

Creating RTM and generating test report after execution. Client : Central Bank of India, Mumbai, India April 2016 – Jan 2018 Role : QA Intern

Testing Tools: HP ALM, Jenkins

Project: Portfolio Management System

Description: Central Bank used Siebel Financials to implement the Portfolio Management Online system for the Portfolio Management department to perform all the portfolio management needs like new account creation, assignment to portfolio managers, update customer portfolios and print portfolio statements.

Responsibilities:

Performed Gap analysis by identifying any missing information in the requirements and reported them to the author

Organized requirement review session with the business analyst to understand the project and requirements in detail

Used Jenkins for scheduling, running, and testing the site functionality through automation scripts

Reviewed the project plan and understood the testing deliverables and timelines

Involved in creating Master test plan by outlining testing assumptions, risks & mitigation, roles & responsibilities, build management process, change request flow and entry criteria

Scheduled MTP review session and invited all the stake holders for MTP review sessions

Updated the Master test plan after review and provided it for final sign-off to project manager

Created Test Scenarios and Test case folder in HP ALM

Uploaded the requirements from word documents to requirements tab of Quality Center using Word add-in

Created Test scenarios, Test Suites, Test cases, Test procedures and mapped them to the requirements to ensure requirement coverage

Testing Backend using SQL Queries.

Verified the test data in the test environment and linked evidence to specific test cases 4

Identified Sanity test cases based on the business priorities and executed as part of acceptance testing.

Education:

Bachelors Punjab Technical University, India.

Post-Graduation in Software Testing (Matrix College), Montreal (Dec.2018-Dec 2019)

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