Entry Clerk Data

MBEURORA KANDJII

**** **** ***** *****

EMAIL: **********@*****.***

CELLPHONE: 972-***-****

Professional Summary

Team player with people skills and a friendly positive attitude. Energetic Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately with a strong desire to work hard and perform well.

Data Entry Clerk

Bristel Corporations November 2020 - Current

Research and retrieve requested data.

Perform daily control functions.

Verify, update and correct source documents.

Enter data into designate database and forms.

Prepare documents for data entry.

Prepare and submit reports.

Route data to appropriate staff

Texas Department of Criminal Justice

Correctional Officer/Office Assistant July 2016 – July 2020

Enforced prison or jail rules.

Supervised activities of inmates.

Escorted and transported inmates.

Inspected facilities and ensured that they meet security and safety standards.

Searched inmates for contraband items.

Broke up physical altercations.

Monitored and reported on inmate conduct.

Organized all paperwork at the end of shift.

Entered information/data into system.

PWC August 2014 – March 2016

Call center Customer Service Representative

Developed personal organization and multitasking skills in a fast-paced environment.

Showed excellent verbal and written communication skills.

Addressed and resolved customer product complaints empathetically and professionally.

Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly when a supervisor was not available.

Technical Skills

Discretion with confidential data

MS Word

Advanced MS Excel

Outlook

Access

Typing skills - 60wpm

Excellent spelling and grammar skills

Database management

Database tools: SSMS, SSIS, SSRS, SSAS, SQL Server Profiler, Visual Studio 2015

Education:

University of Bridgeport 2014

Colaberry School of Data Analytics

Certification:

B.S in General Studies

Data Analytics Certificate

Microsoft Power BI Desktop for Business Intelligence

Database Training Course, October 2016

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