Customer Service Retention Specialist

KATRINA STEWART

Madison AL 256-***-**** ***************@*****.***

SUMMARY

Proficient customer service agent with superior work ethic and expertise in working from

scripted rrespsonses to resolve customer problems. Driven and responsible with adaptable,

solution - oriented nature. Excellent conflict mediator and effiient multitasker.

SKILLS

High Call Volume Enviroments Building Customer Relationships Multitasking Skills

Customer Retention Strategies Solid Computer Skills Creative Problem Solving

EDUCATION

High School Diploma Clements High School Athens AL Graduated May 1986

WORK EXPERIENCE

SpeclTs Beads and Things Owner Madison AL 04/2020 - Present

¢ Manage day to day business operations

¢ Design and create unique jewelry pieces

¢ Create professional staged images using lighting and backgrounds to display pieces

atrractively

News America Marketing Retail Merchsndiser Madison AL 08/2018 - 10/2019

¢ Organized store merchandise racks and displays to promote and maintain visually

appealing environments

¢ Stocked merchandise, clearly labeling items and arranging according to planograms

¢ Monitored inventory levels and kept adequate stock in product displays on sales floor

Staples.com WAH Customer Service Agent 01/2018 - 08/2018

« Provided empathetic and amiable communications to callers in stressful situations to

support constructive outcome and satisfactory resolutions

Answered inbound customer queries according to internal policies, meeting concerns and

resolving questions

« Processed orders, monitored back-orders, invoiced and followed shipping procedures to

expedite online ordering process

Customer Service Retention Specialist El Segundo, CA 10/2012 - 05/2017

¢ Delivered prompt service to prioritize customer needs

¢ Met customer call guidelines for service levels, handle time and productivity

¢ Educated customers about billing, payment processing and upselling of services

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