CSR
Resume:
Janee Franklin
Motivated recent accounting graduate seeking a
position that brings my in classroom learning to the real world.
Greenville, NC 27834
janeefranklin71@gmai
l.com
EDUCATION
SC State University, Orangeburg, SC —
Bachelors in Accounting
August 2013 - May 2017
Borough of Manhattan Community College,
New York, NY — Associate in Accounting
August 2012 - May 2013
QVC, WFH, Remote- Customer Service Agent
December 2021 - May 2021
● Busy day handling a high volume of customer
inquires.
● Assist customers with questions while
personalizing the experience for each caller.
● Calls may include confirming refunds, taking
payments, placing orders, analyzing account
data, etc.
● Learns and works in a virtual environment
with a set schedule and structured day.
● E ectively communicates with a variety of
customer styles, peers, and leaders
Regional Acceptance Corp., Winterville, NC-
Collections Agent
April 2021 - December 2021
● Collaborating on debt collection e orts with
SKILLS
● Skilled in using
Microsoft Word
and Microsoft
Excel
● Exceptionally
capable in
Mathematics
● Highly
experienced in
customer
service
● Very adaptable
to any
circumstance
● Flexible
Accounts, Sales, and the Legal Department.
● Developing debt collection strategies and plans.
● Adhering to the FDCPA throughout the debt
collection process.
● Contacting debtors by telephone to enact and
negotiate debt recovery.
● Searching publicly available databases to track
down defaulters, including Credit Bureau
information, background checks, and loan
documents.
● Preventing repeated payment delinquency by
negotiating manageable debt payments.
● Negotiating settlements to receive payment on a
certain percentage of the debt.
● Keeping hard copy and electronic records of all
communications, payment plans agreed to, and
amounts paid.
● Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.
● Initiating legal and repossession proceedings if debt recovery fails.
Westgate Ocean Front Resort, Myrtle Beach,
SC— Front Desk Agent
April 2020 - April 2021
● Check guest in and out
● Greets, registers, and assigns rooms to guests.
● Issues room key and escort instructions to Bellhop.
● Transmits and receives telephone messages.
● Answers inquiries pertaining to hotel services;
registration of guests; and shopping, dining,
entertainment, and travel directions.
● Keeps records of room availability and guests
accounts.
● Computes bills and collects payments
● Posts charges such as room, food, liquor, or
telephone, to ledger
● Answer phones and direct calls to right department Williamsburg County Gov, Kingstree, SC—
Part-time County Sub
August 2018 - April 2020
● Sub for front desk and landfill asistitant
● Answer phones and direct calls to right department
● Put mail in department boxes
● Greet incoming pedestrians
● Weigh trucks and print ticket
● Write down where waste is coming from
Sonics Drive-In, Valdosta, GA— Car Hop
March 2018 - August 2018
● Taking orders and making accurate change quickly
● Providing food service to our guests with enthusiasm
● Packaging all menu items and checking for product quality and consistency
● Preparing drinks and ice cream treats
American Waste System, Lake City, SC — O ce
Clerk/ Accounts Receivables
October 2017 - March 2018
● Answered customer calls
● Put in tickets of customers concerns
● Called drivers to make sure customers who were missed were picked up.
● Prepared payroll sheets through quickbooks
● Made collection calls
● Ran customer payments
● Filling
Sykes, Kingstree, SC — Customer Service Rep
June 2017 - October 2017
Speak on the phone and use a computer
● Empathize and be friendly with people you’ve never met
● Use logic and solve problems
● Be part of a team
Amazon, Columbia, SC — Warehouse Associate
March 2015 - April 2016
● Picked up and sent orders packaging
● Got things done in a timely matter
● Counting bins for accuracy
● Practiced bin etiquette
Dollar General, Orangeburg, SC — Sales
Associate
September 2014 - March 2015
● Stock merchandise
● Restock recovered merchandise.
● Assist customers by locating merchandise.
● Comply with company policies and procedures.
● Greet customers.
● Operate cash register and flatbed scanner to
itemize and total customer's purchase; bag
merchandise.
● Collect payment from customer and make
change.
SC State University, Orangeburg, SC— Intern
September 2014 - December 2014
● Worked in the Grants and Contract Accounting
Department
● Scan Documents
● File and organized Important paperwork
● Assisted and proactively helped other o ce
associates
● Print reports
● Balance checks on books
PROJECTS
Junior Achievement — Teacher at Felton on SC
State University campus
(Fall Semesters of 2014 & 2016)
Taught the Junior Achievements curriculum and
creative techniques to encourage student learning and build community within the classroom to 3rd graders in 2014 and 6th graders in 2016.
Contact this candidate