Customer Service Security Guard
Resume:
https://www.usajobs.gov/Applicant/Document/Resumes 1/2
Esmeralda Topete
Oceanside, CA 92056 United States
Mobile: 760-***-**** - Ext:
Email: *********@*****.***
Work Experience:
Rancho Santa Fe Security
1991 Village Park Way
Encinitas, CA 92024 United States
01/2019 - Present
Hours per week: 50
Armed Security Guard
Duties, Accomplishments and Related Skills:
o Enforce regulations and requirements for residents and citizens to ensure protection against unwarranted threats and disputes.
o Conducted safety training to ensure the proper handling of firearms. o Analyzed incidents and provided recommendations for risk mitigation and avoidance to maximize safety for all participants.
o Performed parking enforcements to ensure adherence to parking rules and regulations. o Monitored the grounds to ensure the safety of occupants and isolate potential threats, disturbances, or signs of theft or intrusion.
o Developed incident reports, photos, and statements to ensure proper record keeping and facilitate investigations.
Supervisor: Maria Alcaraz (1-800-***-****)
Okay to contact this Supervisor: Yes
Military Deli Bakery Services
Bldg. 20850 MCB
Camp Pendleton, CA 92056 United States
07/2011 - Present
Hours per week: 40
Assistant Manager
Duties, Accomplishments and Related Skills:
o Manage inventory articles and perform quarterly audits to ensure alignment with company policies and guidelines.
o Facilitate communications with vendors and third parties to aid operations and maintain appropriate supply levels.
o Oversee schedule, milestones, and training for a team of 12 associates. o Manage all invoicing and records management for accounting purposes to facilitate auditing and reporting for supervisors.
o Validate performance against targets and ensure alignment with forecasts and predictions. o Provide direction and support to ensure compliance with food and safety standards in the preparation and storage of food and materials.
o Manage the delivery of items and oversee the operation of equipment including pallet jacks. o Engage with customers and provide resolutions to conflicts, maintaining high levels of customer service. Supervisor: Yasmin Martinez (757-***-****)
Okay to contact this Supervisor: Yes
Allied Universal Security
10680 Treena St. Ste 450
San Diego, CA 92131 United States
3/21/2021 Print Resume
https://www.usajobs.gov/Applicant/Document/Resumes 2/2 01/2019 - 06/2020
Hours per week: 32
Security Guard
Duties, Accomplishments and Related Skills:
o Leveraged skills in conflict resolution and risk mitigation to secure locations and remove unauthorized personnel from retail stores.
o Inspect systems to validate operational use and ensure equipment hasn’t been tampered with or damaged. o Patrolled and investigated incidents in facilities to minimize threats and identify potential signs of disturbance. o Prepared incident and patrol reports to facilitate dispatchers and customer service agents in handling customer inquiries.
Education:
Barstow Community College Barstow, CA United States Some college (no degree)
Language Skills:
Language Spoken Written Read
Spanish Advanced Advanced Advanced
English Advanced Advanced Advanced
References:
Name Employer Title Phone Email
Jill Lloyd Manager 760-***-****
Toby Estrada Deli Specialist 714-***-****
Edgar Topete Federal Prison Corrections Training Officer 760-***-**** Indicates professional reference
Additional Information:
Skills & Areas of Expertise:
Risk Mitigation, Operational Management, Regulation Enforcement, Customer Service, Team Building, Records Management, Firearm Safety, Food Safety, Heath & Safety Regulations
Contact this candidate