Customer Representative Support Agent

ADA THOMPSON

**** ***** ******** **. *******, Fl 32818 ***********@*****.*** Home: 407-***-****

To obtain a position within an outstanding company where I can utilize my customer service and technical support skills.

Computer and Internet Savvy, Proficient in troubleshooting Windows Operating Systems. Skilled technical support of software and hardware systems. Data Entry, typing 50 wpm. Experienced in a metric-driven environment. Ability to use several programs at once, while providing excellent customer care. HIPAA Certified.

LIVE OPS- TURBO TAX CUSTOMER REPRESENTATIVE (Seasonal) 1/2019-Current

Receiving inbound customer calls concerning their tax software. Updating customer account information. Occasional upsell.

SALES REPRESENTATIVE- EARTHDIVAS 9/2011- 04/2019

Inputting orders for customers. Contacting customers via phone or email for initial company introductions, promotions, and follow up calls. Guiding customers on correct process for use of website. Updating account info in CRM system. Assisting supervisor in recruiting agents.

CUSTOMER SERVICE REPRESENTATIVE - ALPINE ACCESS 12/2010-8/2011

Receiving inbound calls from customers concerning their billing information. Troubleshooting issues concerning hardware, software and connectivity issue.

TECHNICAL SUPPORT AGENT- CLOUD 10 9/2008-10/2010

Receiving inbound customer’s calls trouble shooting their internet connectivity issues. Assisting customers to set up their internet, billing, and email accounts. Up selling as necessary for higher MB packages. Data Entry. Customer account maintenance.

ST. AUGUSTINE TECHNICAL SCHOOL, ST. AUGUSTINE, FL

1997 COMPUTER APPLICATIONS GPA 3.4

Microsoft Windows, Microsoft Office, and Keyboarding

ERIKA WALKER, CUSTOMER SERVICE ALPINE ACCESS 912-***-****

AMANDA RODRIGUEZ, MARKETING REPRESENTATIVE EARTH DIVAS 386-***-****

DAVE COZINE, CABINET MAKER SMITH CABINETS 386-***-****

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