Customer Service General Manager
Resume:
B
Lillie
Bowens
***********@*****.**
m
Terrytown, LA 70056
SUMMARY
Ambitious and results-oriented General Manager with over 4 years of experience creating strategic alliances with managers to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.
Business-conscious General Manager bringing over 4 years of experience in fast food industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
SKILLS
Sales team development
Cross-functional team management
Policy/program development
Supervision and training
EXPERIENCE
General Manager
Metairie, LA
Burger King/ Mar 2021 to Sep 2021
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Bartender/Server
New Orleans, LA
New Orleans Paddlewheels/ Aug 2016 to Feb 2020
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options. Prepared salads, appetizers and garnishes to assist kitchen staff. Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
EDUCATION AND TRAINING
High School Diploma
Alcee Fortier May 1999
New Orleans, LA
Some College (No Degree)
Delgado Community College
New Orleans, LA
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