Personal Info

D.O.B: **rd August ****

Nationality: Kenyan

Gender: Male

Contact

adri23@r.postjobfree.com

(Email).

+974-***-***-**(Mobile).

Languages

English (Full Professional).

Swahili (Native)

Luhya (Fluent).

KEYS OF SUCCESS

Integrity and Ethics

Leadership

Teamwork

Training

Recognition

Communication and

continuous Improvement.

Daniel Undusu

Summary

I am an extremely enthusiastic person and will assure you of my best efforts at all times. I love to deal with people and I am very much customer service and communication skills oriented.

Objective

To secure a promising position that offers both a challenge and good opportunity for growth and to meet my competencies, capability, skills, education and experience.

Work Experience

Karak Mqanes.

Customer Service

December 2016 - Present

Qatar.

Duties;

Ensure customer satisfaction and provide professional customer support.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Answer questions about a company and its services.

Resolving customer issues.

Delivering information about company’s offerings.

Providing proactive customer outreach.

Handling customer’s complaints.

Collecting and analyzing customer feedback.

Responding promptly to customer reviews.

Developing and documenting knowledge into helpful content.

Tracking customer service.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary. Kenya Airports Authority

Internship

Ramp Agent

2015-2016

Kenya.

Aisha Fashion World

Marketing Representative (Part time)

2014

Kenya

Duties;

Learning about the customers and their interests in terms of fashion

Deal and interact with customers online/phone call/ face to face.

Do the social marketing and all online marketing and adverts; example: Facebook marketing

Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

Receiving payments from customers and wholesalers via Mpesa.

Processing orders and sending to the customers for delivery.

Manage and direct overall operations

Ensure high customer, client satisfaction and solicit customer feedback.

Ensure inventory is stocked and consistently replenished

Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Protects organization's value by keeping information confidential.

Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Education

Nairobi Aviation College

DIPLOMA (A- LEVEL), Airports Operations. (2014 – 2015) Kivagala Secondary School

High School (O- LEVEL), Kenya Certificate Of Secondary Education (2006 - 2009)

Kivagala Primary School

Primary School, Kenya Certificate of Primary Education (2002-2009) SKILLS

Communication skills

Aviation law

Emergency planning

Dangerous goods

Radio telephony

Apron operation

Airfield operation

Aviation security

Meteorology

ICT

Entrepreneurship

Weight and balance

Aviation general

knowledge

Navigation

Flight planning

Aircraft performance

Customer service

Computer skills: Ms Excel,

Internet, Ms Word, and Ms

Power Point.

First Aid Skills

PERSONAL INTEREST

Football

Drama

Reading

Cinema

Music

Sports and travelling.

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge, should you require further information or clarification please feel free to reach me on +974-***-***-** or email me at adri23@r.postjobfree.com.

REFEREES

Russell John Maguire

POM- AL Jazeera Network

+974-***-***-** (Mobile).

Doha- Qatar

Aisha Nalongo

Director

Aisha Fashion World

+974-***-***-** (Mobile).

Doha- Qatar

Yusuf Odhiambo

Lecturer

Nairobi Aviation College

+254-***-***-*** (Mobile).

Contact this candidate