Customer Service Ramp Agent
Resume:
Personal Info
Nationality: Kenyan
Gender: Male
Contact
*********@*****.***
(Email).
+974-***-***-**(Mobile).
Languages
English (Full Professional).
Swahili (Native)
Luhya (Fluent).
KEYS OF SUCCESS
Integrity and Ethics
Leadership
Teamwork
Training
Recognition
Communication and
continuous Improvement.
Daniel Undusu
Summary
I am an extremely enthusiastic person and will assure you of my best efforts at all times. I love to deal with people and I am very much customer service and communication skills oriented.
Objective
To secure a promising position that offers both a challenge and good opportunity for growth and to meet my competencies, capability, skills, education and experience.
Work Experience
Karak Mqanes.
Customer Service
December 2016 - Present
Qatar.
Duties;
Ensure customer satisfaction and provide professional customer support.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Answer questions about a company and its services.
Resolving customer issues.
Delivering information about company’s offerings.
Providing proactive customer outreach.
Handling customer’s complaints.
Collecting and analyzing customer feedback.
Responding promptly to customer reviews.
Developing and documenting knowledge into helpful content.
Tracking customer service.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary. Kenya Airports Authority
Internship
Ramp Agent
2015-2016
Kenya.
Aisha Fashion World
Marketing Representative (Part time)
2014
Kenya
Duties;
Learning about the customers and their interests in terms of fashion
Deal and interact with customers online/phone call/ face to face.
Do the social marketing and all online marketing and adverts; example: Facebook marketing
Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
Receiving payments from customers and wholesalers via Mpesa.
Processing orders and sending to the customers for delivery.
Manage and direct overall operations
Ensure high customer, client satisfaction and solicit customer feedback.
Ensure inventory is stocked and consistently replenished
Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Protects organization's value by keeping information confidential.
Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Education
Nairobi Aviation College
DIPLOMA (A- LEVEL), Airports Operations. (2014 – 2015) Kivagala Secondary School
High School (O- LEVEL), Kenya Certificate Of Secondary Education (2006 - 2009)
Kivagala Primary School
Primary School, Kenya Certificate of Primary Education (2002-2009) SKILLS
Communication skills
Aviation law
Emergency planning
Dangerous goods
Radio telephony
Apron operation
Airfield operation
Aviation security
Meteorology
ICT
Entrepreneurship
Weight and balance
Aviation general
knowledge
Navigation
Flight planning
Aircraft performance
Customer service
Computer skills: Ms Excel,
Internet, Ms Word, and Ms
Power Point.
First Aid Skills
PERSONAL INTEREST
Football
Drama
Reading
Cinema
Music
Sports and travelling.
Declaration
I hereby declare that the information provided above is true and correct to the best of my knowledge, should you require further information or clarification please feel free to reach me on +974-***-***-** or email me at *********@*****.***.
REFEREES
Russell John Maguire
POM- AL Jazeera Network
+974-***-***-** (Mobile).
Doha- Qatar
Aisha Nalongo
Director
Aisha Fashion World
+974-***-***-** (Mobile).
Doha- Qatar
Yusuf Odhiambo
Lecturer
Nairobi Aviation College
+254-***-***-*** (Mobile).
Contact this candidate