Customer Support Specialist

Esther Arriaga

**** ********* **, *******, ***** 77066

346-***-**** ***********@*****.***

AWARDS: Presidents List – Academic Achievement 3.7 on 4.0 scale Perfect Attendance

SUMMARY OF QUALIFICATIONS:

Ability to multitask and prioritize assignments in an efficient and effective manner

Excellent reputation as a team player with a passion for helping others

Good listening and communication skills

Reliable, and dedicated worker with the ability to quickly adapt and learn new concepts

EDUCATION:

Remington College, Houston, TX Bachelor of Science Degree, Criminal Justice

Texas State Technical College, Harlingen, TX Word Processing Specialist Certificate, (2004)

COMPUTER SKILLS:

Proficient in Microsoft Office 2010 including Microsoft Access, Word, Power Point, Excel using operating system Windows 7/ Typing – 75 WPM

EXPERIENCE:

Convergent Outsource Incorporated Collections Specialist 04/03/2017-present

Speak with clients in an effort to collect debt. Provide detailed information to clients Negotiating on past due accounts

Professional Guard Patrol, Houston Texas Dispatch Officer 2013-3/2017

Secure the site, patrolling as needed Check ID’s Remain alert to suspicious activity Dispatch Officer Answered Alarms quickly and efficiently Maintained time for Officers Responsible for necessary write ups required for Security Officers

Family Time Crisis and Counseling, Humble Texas Shelter Advocate 2012-2013

Assisted staff in providing assistance to victims of violence Answered phones and provided directives to victims Shelter intake representative, hearing needs and assessing service needs Provided information regarding citizenship paperwork Introduced services available

Advanced Call Center, Houston, Texas Customer Care Specialist 2011 – 2012

Assisted clients in protecting their homes from foreclosure, utilizing written and verbal communication skills Assisted clients in all concerns related to saving their home, assigning special agents as needed.

Echo Star, Houston Texas Customer Support Specialist 2006 – 2011

Managed cash receipts processed payments Professionally interacted with clients

References Available Upon Request

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