Student Coordinator Customer Service

Oscar Bahati

**** ****** **** **** • Houston, TX 77042

Phone- 603-***-****, E-Mail: **************@*****.*** Helping Companies Translate Their Business Goals to Reality A dependable Administrative Professional and an Overall Management Leader, dedicated to service and quality with extensive across finance, service, administration, program management, and customer service experience. Thorough comprehension of organizing day-to-day functions, backed by solid calendar management, scheduling, task assignment, and phone and e-mail handling skills. Sees to fulfilling all basic and complex elemental requirements that need to be made available and present at any given situation for the smooth functioning of an office setting. Having harnessed the ability to swiftly deal with service issues and escalations, provides top-notch customer support. A field-tested leader with an in-depth, comprehensive prowess in delivering transformational business results for clients and customers with expertise in coordination and communication. Multi-disciplinary knowledge across business departments with experience in lean manufacturing, financials, supply chain, human resources, and customer relations. Proven as a strategist for coming up with creative solutions for enhancing total organizational performance and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. Commands top-notch presentation, public speaking, and interpersonal skills, and proficiently adapts to dynamic / demanding environments.

~ Proven experience in monitoring day-to-day business operations, interacting with external partners, improving business and employee performance, negotiating contracts, and analyzing financial data ~

~ Establish quantitative and qualitative metrics, KPIs, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identify opportunities for improvement. ~

~ Accomplished in maximizing organization performance by re-engineering workflows and training options to meet overarching goals better and strengthen the performance quality ~

Administrative/Management duties Reporting & Documentation Budgeting / Audits / P&L

Project/Program Management Financial Analysis / Statements Research and Analyses

Attention to detail / Time-management Coordination / Scheduling Tax Minimization

Training, Coaching & Mentoring Accounts Payable / Receivable Problem solving PROFESSIONAL EXPERIENCE

PRESIDENTS’ ALLIANCE ON HIGHER EDUCATION AND IMMIGRATION - WASHINGTON, D.C. [JUN 2021 – PRESENT] Program Associate

The only national organization singularly focused on the intersection of higher education and immigration. Support the Project Manager in coordinating the planning and implementation of complete lifecycles for various initiatives focused on expanding education reach and availability for refugee students by creating sponsorships with universities. Manage the project schedule and coordinate all essentials for five working groups.

Assist with fundraising efforts by creating proposals and promotional materials for universities. SNHU, GLOBAL EDUCATION MOVEMENT (GEM) - MANCHESTER, NH [FEB 2019 – AUG 2020] Student Coordinator

Identified the bottlenecks, analyzed the risks associated with the program implementation, and reported the effectiveness of all processes internal and external to the GEM Refugee Initiative.

Implemented student government association at 9 GEM sites to coordinate student activities globally.

Drafted a student guidebook, explaining the rules and regulations and guiding students.

Advised student representatives on the best practices of effectively handling students’ problems. Oscar Bahati

Phone- 603-***-****, E-Mail: **************@*****.*** 2 P a g e

KEPLER EDUCATION - KIGALI, RWANDA [FEB 2018 – DEC 2018] Kepler is a consortium of independent teachers providing education services through an online platform.

Assistant Director of Refugee Education Programs (Oct 2018 – Dec 2018) Oversaw the planning, organizing, and execution of the logistics and resources needed for remote learning workshops. Collected and analyzed remote learning monthly data to improve future opportunities better. Submitted finance requests for monthly remote learner stipends.

Finance Assistant (Feb 2018 - Mar 2018) Calculated and budgeted funds that would be allocated as payments to workers. Tracked and recorded payments, distribution, and who received their monthly paychecks. KIZIBA HIGH SCHOOL - KIZIBA, RWANDA [FEB 2014 – DEC 2016] Manager

A Government Aided Secondary School in Kiziba, providing free education. Founded a high school with the purpose of helping refugees who dropped out of middle school to turn their lives around by providing available and quality education. Developed and managed the school budgets. Mobilized school resources to help ensure that it was evenly distributed among the students and teachers.

Constructed four classrooms to accommodate the number of students reaching out for free education.

Directed a school team management of 20 internal employees and five volunteers and scheduled yearly activities.

Reported to stakeholders’ on project progress and milestones that were achieved. PROFESSIONAL DEVELOPMENT & CREDENTIALS

Master of Business Administration [Aug 2020] Southern New Hampshire University (SNHU) - Manchester, NH

Bachelor of Arts, Communication [Nov 2018] Southern New Hampshire University (SNHU) - Manchester, NH

Bachelor of Science in Economics [Aug 2013] National University of Rwanda - Butare, Rwanda Technical Proficiencies:

Microsoft: Project, Word, Excel, PowerPoint, Teams, Power BI, Outlook Google Suite: Gmail, Calendar, Docs, Drive, Meet, Meet, Hangout, Sheets Tools: Blogpost Rating, video storytelling tools

Online: Zoom, Slack, Asana

Languages: Fluent in English, French, Swahili

Certifications and Training:

•HubSpot Inbound Marketing and Content Marketing

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