Data Entry, Clerical Assistant, Customer Service

Karla E Warburton

*** **** ****** ***.***

Buffalo, New York 14211

*****.*********@*****.***

SUMMARY OF SKILLS

Administrative

Professionally managed an office of five employees; supervised and trained interns, created and implemented procedures that improved office work-flow;coordinated facility work-flow and communications between departments; organized records, materials and inventory. Worked in Residence Life Office and created a mailroom system for the Students.

Clerical

Accurate data entry/40 wpm; filed and documented correspondence; operated multi-line phone system; two-way radio, switchboard, fax machines; operates public address system, paging system or other communication systems; provides received telephone calls and provided requested information; attained and improved customer service skills through seminars and training

Employment

Charter School for Applied Technologies Middle School, Buffalo, New York 2021-2022

Cafeteria/Hall Monitor

Monitors student behavior by circulating and interacting with students during meals; encourage students to

wait in line in an orderly fashion, to focus on eating and not talking, pick up their trash. As a hall Monitor is

assign to keep order in the hallways as the students move to next class

Freedom Care, Lake Success, New York (2020 - 2021)

Caregiver

Assist resident with daily activities of living; Allows and encourages resident to do as much of their own care as possible; Encourage resident to eat a proper diet and drink adequate liquids

ECMC- Skilled Nursing Facility, Buffalo, New York (2018 - 2019)

Telephone Operator

Staffs Lobby reception desk greets visitors and directs them to appropriate staff members; Good knowledge of operation of a computerized telephone system and proper techniques of Placing and receiving telephone calls; Working knowledge of office terminology; Working knowledge of hospital codes; Sorts and post out-going and incoming mail

Buffalo Urban League- Buffalo,New York (2015 - 2018)

Clerical Assistant

Greet visitors and clients, ascertain nature of business and direct to appropriate persons/department; Answer multi-line telephone system and direct calls to appropriate persons/department; Data entry to maintain mailing/communication

Salvation Army Emergency Family Assistance -Buffalo, New York (2014 - 2015)

Clerical Assistance

Open/Close clients’ file; Answer phones and provide information/referrals; Scheduling clients’ for gas grants to pay bill; Order food for pantry

Charter School for Applied Technologies Kenmore, New York (2013 - 2014)

Cashier

Order kitchen supplies; Maintain and clean kitchen area to ensure cleanliness and functional Operation

Education

Campus West High School - Buffalo, New York

Bryant & Stratton College - Buffalo, New York

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