Bria E. Anderson

***** *********** **., **********, ** 21742

E-mail; adrhx2@r.postjobfree.com

Mobile Phone: 301-***-****

Work History

Merkle Hagerstown Md. January 2022- April 28th 2022

Unified Community

Connection Hagerstown Md. September 2021- Jan. 2022

Walmart Frederick MD. January 2021 - July 2021

Amazon Hagerstown MD. December 2019 – May 2021

Bath & Body Works Hagerstown MD. December 2016 - June 2019

Martins Hagerstown January 2016- July 2017

PJ productions Hagerstown MD January 2016 - September 2018

DUTIES, ACCOMLISHMENTS, AND RELATED SKILLS:

Currently working for Merkle as a customer resolution specialist. This process involves data entry and the retentions of customer privacy.

Certificates include:

Maryland Board of Nursing – Medial Technician Certification.

Basic First Aid/ CPR/ AED

National Safety Council Defensive Driving Course

Work History supports a strong background in retail and customer support to include data entry and customer service resolutions. I have supported customers with direct face to face services as well as internet and telephonic support. This support is not limited to customer services but also supporting commercial establishments in similar fashion. .

I have had formal modeling training which has allowed me both runway and print exposure and several minor television roles

Additionally, I have acquired strong computer skills to include but no limited to word processing, social media promotions, excel spread sheets.

.EDUCATION:

Graduated South High School Hagerstown MD. GPA: 3.65/4.0

Hagerstown Community College. Hagerstown MD.

RELATED INFORMATION

REFERENCES:

Ms. Pam Massey Ms. Shawntis Anderson

Habituate Humanity Nymeo Service

PJ Productions Federal Credit union,

Activates Coordinator Customer Service Represenitive

202-***-**** 240-***-****

Job Duties –

MARTINS – Produce sales associate

Dates: January 2016- July 2017

Location- 1729 Dual Highway Hagerstown md 21740

Job Duty: Produce Associate, customer service, receiving

Making sure that all produce was stocked like fruits vegetables, salad bags, healthy drinks stocked keep the isle way clear no spills, no empty brown boxes. Also cutting fruit and putting them in clear boxes for then front and weighing products correctly, answering phone for flower orders and keeping track of the orders making sure the order is sealed and ready for customer pickup.

BATH AND BODY WORKS – sales associate/customer service

Dates: December 2016 - June 2019

Location – 495 Premium Outlets Blvd Suite 330 Hagerstown Md 21740

Job Duty – Customer Service, data Entry, receiving

Working on the floor making sure the aisles are clear o spills, empty boxes,

Helping customers find the right product they were looking for. Making sure to stock the shelves neatly cleaning the shelves.

Answering phones for online orders filing the orders and sending them out or get them ready for pick up. Answering customers questions over phone about a product out of stock to see if we have it in stores. Late night stocking and cleaning store floors and closing the night out.

AMAZON-

Dates December 2019 – May 2021

Location- 13905 Crayton Blvd. Hagerstown md 21740

Job Duty- Package Handler

Rounding up packages and scanning the packages to the right totes for shipping. Making sure the package is In the right order in alphabetical order scanned and sent on to delivery truck for shipping. Filling up carts with packages with water bottles, toilet paper, paper towels, etc.

WALMART-

online delivery order

Job Duty- Data Entry, filling orders, customer service

Dates January 2021 - July 2021

Location – 2421 Monocacy Blvd Frederick Md 21701

Fill in orders made online to Walmart would get a scanner scan the item hot or cold fill up tote 1,2,3,4,5,6,7,8, of the grocery items on the scanner to grab out of the store floor, bring back the items check they are correct if we couldn’t find the order, we refunded them. answering phone calls for delivery when the customer would arrive, they will call in to to let me know they have arrived I would find the order number get the right tote number bag the items and send them out.

When answering phone calls about a order th customer is either calling to fill in the order or calling to let us know they haven’t received the item so my job was to get there name and address check the delivery time and let them know what day it was ordered and what day it will arrive.

UNIFIED COMMUITY CONNECTIONS –

Job Duty- data entry, Nursing, Med Tech

Dates: September 2021- Jan. 2022

Location - 118 Oak Ridge Dr Hagerstown MD 21740

Job Duty – At unified I worked as a Cmt helping the disability my job duty was to help bath, shower, feed, help with putting clothes and shoes on, answer the phone when they are concern about there diets or need meds read to make sure if it has expired do, we throw away or do we proceed last pill and then throw It away. I did data entry entering the dates they received their medication their meal plan and things they have done that day like, read write, bike ride walks, tv show, movies, coloring, word search, puzzles etc. i would do end of day folders to be sent to our team leader explaining the entire day breakfast lunch and dinner.

MERKLE – dates worked January 2022- April 28th, 2022

Location – 100 Jamison CT Hagerstown md 21740

Job duty – Data entry, Call center - My job was to answer phone calls from customers calling about Ukraine relief and how they can help. So, I would tell customers greet them thank them for their donations and explain what we as a relief team are doing.

Customers could donate blankets, food, baby kits, health aid kits. When the customer would call upset, I would stay professional telling them were so sorry you feel that way this is what you can do if the caller becomes very

Angry we would politely transfer call to our team member Samantha. I would also do data entry a caller who has donated before we would look them up in the system only using first name and zip code. If the caller would call to be taken off the list, we would search up first name and zip code go to our mailing list and remove, if we could not find the customer, we simply write down first name, last name, zip code address and add that to the Samantha folder. Also, if a customer wants to order a quote I would enter their information on the website for Ukraine relief an order the quilts, also did thank you calls where we would call to thank them for their donations to Md Andersons foundation.

P&J productions –

Dates worked: January 2016 - September 2018wn

Location: Hagerstown md

Job duty- customer service

My job duty at P&J productions was to help with decorating parties for customers and picking the designs and theme of how they wanted the party to be. I was in charge of making the banners and presentations of the theme match the party making portfolios. printing out paperwork and invitations to the party. I was also in charge of answering phones customers would call about wanting to find a location for the party helping them find the right DJ the music listing of what they wanted the DJ to play. Greeting customers into the building and out the building.

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