Center Representative Customer Service

KAREN JUAREZ GARCIA

PROFILE

Professional shift leader experience, effective educator for co-workers, looking for customer service position to use my skills

EXPERIENCE

SHIFT LEADER, PIE FIVE CO., LA VERGNE TN 2015-2016 Directed employees through their daily routine to make sure employees did their tasks properly and efficiently.

Interacted with customers to make sure that they had a satisfactory experience Multitasked with responsibilities that included: food preparation, daily and hourly cleaning, pizza maker, salad maker, pizza cutter, cashier and providing outstanding customer service to keep them coming back.

CALL CENTER REPRESENTATIVE, CHS, ANTIOCH TN JUNE 2017-AUG 2021 Offered screening to patients to see if they may qualify for any state, local, or federal programs that could assist with medical expenses.

Verified insurance (medicaid and commercial insurance) for patients via portal and by calling insurance and updated system with info so that insurance could be billed. Followed up with medicaid applications

Inbound/outbound calls

Financial counseling

Package sorter - Fedex Aug 2021-Oct 2021

Scanned packages and sorted into assigned van

EDUCATION

LAVERGNE HIGH SCHOOL LAVERGNE TN MAY 2016

Cosmetology

Family and consumer science

3.4 GPA

SKILLS

• Bilingual- English & Spanish (listening,verbal,written)

• Leadership/management

• Reasoning

• Multicultural sensitivity/Awareness

• Honesty/Integrity/Positive Attitude

REFERENCES

Alison dampier 615-***-****

Randall smith

Georgia Career Institute (Murfreesboro Tn)

Esthetics Student

May 9, 2022 - Current

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