Rachel Gutierrez

Denver, Colorado

adrhsq@r.postjobfree.com

720-***-****

Objective

Hardworking, dependable and responsible with the attitude to get the job done seeking employment to keep growing professionally and personally. Experience

February 2010 - March 2019

Stamm Dental, Denver - Manager/Insurance Coordinator

● Customer Service- I was the “face” of the office and in charge of any patient complaints and keeping the office copesthetic

● Spirit squad- patient involvement and team morale

● Scheduling- filling the schedule to goal daily

● Payroll- ran payroll including bonuses for 10+ employees bi-monthly

● Insurance- verification, credentialing, claims submission, narratives and appeals

● Office liaison- between accountant, vendor reps, building management and consultants.

● Phones- inbound and outbound calls

● On call 24/7- answering service for the office and triaging any dental emergencies after hours

● Assisting doctor whenever needed

● Training- in charge of training for front desk responsibilities for any new hire or cross training

● Posting EFT, credit card and insurance payments

● Daily, weekly and monthly reporting

● Communicate with referring doctors and team members

● Report accurate and complete internal reporting on daily productivity

● Social media postings

● Patient billing

● Event Planning- anniversary parties, patient appreciation events, team building events

● Book travel and continuing education events for team

● HR duties- provide all essential paperwork for new hires including assistance with setting up medical benefits, 401k, and STD

2

Skills

● Excellent communication

● Advanced training in interpersonal relationships

● Organization and prioritization

● Team Leadership

● Problem solving

Education

February 2009 - February 2010

Pima Medical Institute, Denver - Dental Assistant Certification

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