Front Desk Insurance Coordinator
Resume:
Rachel Gutierrez
Denver, Colorado
**********@*****.***
Objective
Hardworking, dependable and responsible with the attitude to get the job done seeking employment to keep growing professionally and personally. Experience
February 2010 - March 2019
Stamm Dental, Denver - Manager/Insurance Coordinator
● Customer Service- I was the “face” of the office and in charge of any patient complaints and keeping the office copesthetic
● Spirit squad- patient involvement and team morale
● Scheduling- filling the schedule to goal daily
● Payroll- ran payroll including bonuses for 10+ employees bi-monthly
● Insurance- verification, credentialing, claims submission, narratives and appeals
● Office liaison- between accountant, vendor reps, building management and consultants.
● Phones- inbound and outbound calls
● On call 24/7- answering service for the office and triaging any dental emergencies after hours
● Assisting doctor whenever needed
● Training- in charge of training for front desk responsibilities for any new hire or cross training
● Posting EFT, credit card and insurance payments
● Daily, weekly and monthly reporting
● Communicate with referring doctors and team members
● Report accurate and complete internal reporting on daily productivity
● Social media postings
● Patient billing
● Event Planning- anniversary parties, patient appreciation events, team building events
● Book travel and continuing education events for team
● HR duties- provide all essential paperwork for new hires including assistance with setting up medical benefits, 401k, and STD
2
Skills
● Excellent communication
● Advanced training in interpersonal relationships
● Organization and prioritization
● Team Leadership
● Problem solving
Education
February 2009 - February 2010
Pima Medical Institute, Denver - Dental Assistant Certification
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