Center Representative Customer Service

Donald K. Durham Jr.

*** ***** ******,***** ************, NC 28301

Ph: 202-***-****. **********@*****.***

GOAL:

To obtain gainful employment

commensurate to my proven ability to be reliable, self starter, team player, skills and experiences as a leader.

EXPERIENCE

1/2020-Present

Mann and Hummell

Material Handler/Forklift Operator

Handled materials and staged materials according to the schedule Operated RTF Scanner to locate materials

Load and Unload trailers

Count,date,input stickers,and put materials in their proper locations Proficient in how to ship and receive materials

Certified to operate electrical and gas forklifts

Proficiency in operating a standup forklift safely Express Employment Professionals

5/2019-12/2019

Forklift Operator/Pallet Sorter

Responsible for daily task and general warehouse duties which includes: Keeping the work environment organized and sanitized Operated the sit down forklift

Palletized and made sure pallets were organized

Operated the bale machine

Braswell Family Farms

5/2018- 5/2019

Machine Operator

Responsible for warehouse inventory and supplying materials for daily orders Responsible for daily machine operations

Responsible for cleanliness for machinery and general warehouse duties Responsible for forklift and electric pallet jack operations Rite Aid

8/2015- 4/2018

Overnight Supervisor/Manager

Responsible for managing the flow of business overnight Responsible for all cash and credit transactions

Responsible for facing and stocking the shelves accurately by sku Responsible for unloading and receiving new merchandise Responsible for inventory and cycle count

Responsible for sales and promotions

Responsible for the appearance and cleanliness of the store STAFFING NOW

3/2014-Present

Customer Service Representative:

Provided numerous services and responsibilities for different companies: Eurekafacts:

Call Center Representative

Made multiple outbound calls and also received incoming calls Acquire information from customers to complete survey information regarding educational services and technology

Set appointments for students and parents

Met quota 100% daily

Colonial Parking:

Parking Ambassador

Responsible for daily money management

Monitor incoming and outgoing traffic

Monitor and direct customers to available parking

SPAR MERCHANDISING BUSINESS SOLUTIONS

11/2014-11/2015

Merchandising Contractor:

Responsible for removal of discontinued merchandise Responsible for executing planograms

Responsible for conducting inventory store audits and cycle counts Responsible for labeling and pricing merchandise

Responsible for setting up new store products

FLASHPOINT STAFFING AGENCY

05/2012-2/2013

Assembly-Line Operator :

Responsible for making and distribution of multi-styles of mattresses Proven Accuracy with regard to inventory accountability Managed shipping requests

Daily time management Safety procedure documentate Daily Safety implementation conducted Production of quality controlled inventory Defect inspector Employee of the Month honoree: Penn Station East. Coast Subs

12/2011 - 01/2013

Assistant Store Manager:

Daily support and supervision of 5+ employees

Drafted and implemented agenda's in compliance to company rules Daily inventory management

Provided daily product profitability impact Employee Calendar

/Shift Management Weekly opening / closing of business Maintained adequate quarterly reports

Assisted with instructional compliance details

Responsibly accountability via payroll and time management Daily invoice / monetary management Food Preparation Provided employees instructional training procedures Rose's - Wholesale Variety Store, Inc.

09/2009 - 12/2011

Freight Warehouse Supervisor

Responsible for 5+ employees per shift daily

Payroll / Time Management supervision Quality / Quantity Control Provided 100% Customer Service via customer communication Implemented exceptional organization And analytical skills

Effectively performed various other duties to include departmental coverage Monetary management and Payroll management

Store opening / closing responsibility

Education 1983 - 1991. Hayfield High SCHOOL - Alexandria, VA References can be accommodated

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