Customer Service Representative

moushmi sharma

*** ******** ****** ****

Lake Stevens wa 98258

Phone: 425-***-****

E-Mail: ***********@*****.***

Summary

Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.A flexible and energetic manager seeks a role as a Restaurant Manager. Extensive restaurant and food service experience.

Highlights

Team building

Procedure development

Employee engagement

Customer-oriented

Staff development talent

Supervisory skills

Proven sales record

Hiring and training

Reliable, punctual and committed to customer service Staff scheduling knowledge

Accounting and finance background

Leadership mentoring

Team-oriented

Strong restaurant serving experience

Written and oral communication skills

Uses proper sanitation practices

Cash handling

Food production quality knowledge

Experience

Appliance specialist

Selling appliance,educating associates and customers; sales,phone calls,team work, Kitchen and countertop design,product knowledge,supervise new associate,coach. restaurant manager

Identified key growth opportunities for the business through sales and great customer service

.Fast and hassle free environment by following food safety proceduresConducted cost, schedule, contract performance, variance and risk analysis.Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Developed and maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a daily basis.Built sales forecasts and schedules to reflected desired productivity targets. January 2005 to March 2006

government of fiji Fiji Island

Receptionist

customer service,calls answering and forwarding,faxing,making death /birth certificates,counting ballet papers,educating on voter registration.

Education

2000 Rampur College,

High School Diploma Accounting,English,Hindi, Economics,Maths Student government representative,educating in voter registration,Translation in hindi and english,red cross volunteer

Languages

Bilingual English/Hindi/little Spanish

References

Parneeta Lal-ph:425-***-****.

Contact this candidate