Customer Service Project Manager
Resume:
Wesley Alan Sellars
Project Manager Team Leader
Gastonia, North Carolina, United States
*************@*****.***
SUMMARY
History of working efficiently as team member on small to large scale projects. Knowledgeable about backbone, fiber optic
best practices and compliance standards and adapts to dynamic operational needs. Successful at learning new processes, procedures and programs with ease. Demonstrated history of outperforming TIA/EIA and BISCI expectations.
Devoted to promoting team accomplishment. Hardworking and reliable Project Manager/Site Supervisor with strong ability in completing task ans over coming obstacles. Offering determination and never quit mindset. Highly organized, proactive and punctual with team-oriented mentality. WORK EXPERIENCE
July 2018-Current
Project Manager Team Leader
Palmetto Cabling Solutions
Rock Hill, South Carolina, United States
and project support
07/2018 - CurrentHelped coordinate product schedules and deliverables to keep Low voltage/Fiber Optics work on-track
Replenished, counted and tracked supplies.
Developed and updated project plans, including information such as objectives and schedules
Conferred with project personnel to identify and resolve problems Reviewed incoming orders for mistakes to maintain accurate inventory levels
Utilized downtime to perform routine tasks, preventing service delays Completed all assigned tasks prior to shift end
Reviewed activities regularly to identify opportunities for improvement Required minimal oversight to complete job tasks, meeting all deadlines and goals Addressed concerns quickly to avoid lasting issues. Handled daily email and phone interactions with clients to provide updates on projects and handle issues.
Maintained project files, books and correspondence in chronological date order for easy access and retrieval.
Followed TIA/EIA best practices, company policies and BISCI standards with each assignment. Completed small to large scale projects.
MTS Charlotte, NCObserved all safety protocols, sanitation requirements, and OSHA April 2015-June 2018
Service Technician/Site Supervisor
Responded to service requests and on-call emergencies with timeliness and professionalism Monitored supply inventory and requisitioned replacement parts to maintain availability. Traveled to customer locations to complete work for pre-set appointments. Logged services performed in service ticket system. Followed established safety rules, OSHA guidelines and company safety policies and procedures.
Conducted service appointments to diagnose and fix problems. Communicated with clients for outstanding customer service and to increase repeat business. Examined previously completed work for accuracy.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Completed scheduled appointments on time to drive quality service. Data center work, large scale projects, Troubleshooting, service calls, fiber splicing and terminating, Project on small to large scale jobs. April 2007-June 2015
Lead Technician
ComDesign
Matthews, North Carolina, United States
installed new CAT6 cabling. New fiber Optics to outdoor WAP's. Installed 04/2007 - 06/2015new racks, Hoffman boxes, WAP's
Communicated test results and observations to engineering and quality team members for further review
Supervised compilation, processing, and analysis of test data results Organized, analyzed, and prepared reports or presentations of technical data and information
Entered data into daily logs of completed work and conducted field investigation for verification and documentation
Built out and designed IT Closets
Terminated, tested copper cabling and fiber optics Worked with crews or by myself
Worked with the GC or customer on prints and planning. Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows. Followed safety practices to safeguard against injury and damage to property Fostered relationships with internal and external customers. Validated adherence to best practices, quality standards and customer specifications.
Foreman over the DMC when it came to Charlotte. Worked with Union guys.
IDM data center foreman, overseen crews to install new copper cabling, Fiber Optics, Rack and Stack, Installed new cabinets. Worked on the Bobcats arena
Upgraded all of Fedex air network systems across 47 states Worked in government buildings, military bases, Federal Building, Banks. EDUCATION
-1986
High School Diploma
Cherryville Jr/Sr High School
Cherryville, North Carolina, United States
Cherryville Jr/Sr High School Cherryville, NC
High School Diploma
06/1986
SKILLS
Project Plans Project Support Copper Cabling Data Center Best Practices Operations Cabling Fiber Optic Optics Fiber Optics Splicing Backbone Inventory OSHA Correspondence Customer Service Oriented Customer Service Fedex Sanitation Documentation Cabinets Customer Relations Problem-Solving Punctual Self Motivated Very Organized Highly Organized Multitasking Retail Sales
CERTIFICATIONS
3M fire stop certified
Comscope Certified
Panduit Certified
Hubble Certified
Lift certified
OSHA30
HONORS & AWARDS
Communicated with clients for outstanding customer service and to LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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