Customer Service Representative

Mary D. Herrera

**** *** **. *** **********, CA *2410 · 909-***-****

*.**********@*****.***

To work with a company that allows growth from within, as well as growth that leads to better opportunities.

Experience

Dates From - 09/2021 - Current.

Picker - Quality Control clerk AT&T, CTDI inc

Picker- Pick and ship products for customers,

reprint labels.

Quality Control clerk- Verify information is

correct fix any issues, looking and bringing my

knowledge to this new account for this

company.

● Dates From - 08/2020 - 9/2021

Quality Control clerk - Research AT&T, INGRAM MICRO

● Research clerk- Resolve any issue with override,

wrong and bad serial numbers. Missing or extra

product in boxes had to look at every unit due

to error from picker. Reprint orders, labels

search through FedEx and Ups and see where

the issue started from. Re-ship orders and write

up the picker for failure to verify product

before it was sent out to customer's.

Qc- Check quality before shipping out to stores

or customers, no mistakes with missing product

or over shipping merchandise nor damages.

●Picking- picking product to fullfil customers orders.

●

Dates From – 09/2010 - 07/2020 - NIKE/CONVERSE-

General labor, Randstad staffing services

●Receiving department- Receiving footwear, air shipments, CLS shipments and processing inbound merchandise.

●Branch 02 &Target- processing orders for ship on ready products.

●Quality assurance- inbound auditing (Footwear& Hurley), cubic scan (capturing & entering dimension).

●Pull to ship- label, sort, receive & wrap product.

●QRP- Reticket, pick and pack.

●Reverse logistics- Processing returned merchandise to return into inventory.

●Vas department- Packing, picking, and processing customer’s orders with special instructions.

●H.A.S.H project- Work with merchandise, label, and receive finish product.

●Audit- Walk the aisles & locate cartons, find wrong labels & re-locate inventory.

Dates From –05/2007 – 03/2010

Customer service REPRESENTATIVE, ALLSTATE & Nguyen Insurance agency

●Customer service-Answering phone calls 60+, filling, payments, car inspections, quotes on Auto, Home, Rv, Boats, motorcycle, out of state residents (Mexico), as well as earthquakes.

Education

09,2000- 2002

GED, Don Antonio Lugo high school, Chino, ca

●General Education.

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