Data Entry Customer Service
Resume:
Ashley Brandon
Temple Hills, MD *****
******.*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Emergency Medical Technician
American Medical Response - Washington, DC
November 2018 to Present
Provide patient care as an EMT with proper training and decision making techniques Emergency Medical Technician
Lifestar Response of MD - Hyattsville, MD
January 2016 to November 2018
Provide patient care, assessment and proper transport to designated facilities in a timely and safe manner.
Trained fellow employees on proper procedure and patient transport and qualified as an FTO in less than 6 months of being with the company.
Emergency Communications Dispatcher
Arlington County Government - Arlington, VA
March 2018 to July 2018
Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired
Translate information to the appropriate codes
Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
Perform emergency medical dispatch and crisis intervention services Ask vital questions and provide pre-arrival instructions for emergency medical calls Monitor and operate a radio console and computer equipment Receive and respond to a variety of emergency and non-emergency services and complaints Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies Dispatch and coordinate the responses of public safety agencies Patient Care Technician
MedStar Washington Hospital Center - Washington, DC February 2017 to November 2017
Provide patient care, assess vitals, assist with procedures and wound care, answer phones and direct calls properly.
Direct Support Professional (DSP)
RCM of Washington - Washington, DC
August 2015 to April 2016
Direct Support Professional
• Helped clients achieve short and long term goals
• Assisted with daily living activities to ensure quality of life
• Safely transported persons to and from recreational activities
• Ensured health and safety of all persons
Education
LICENSE
Westlink Career Institute - Washington, DC
2015
UDC Community College
October 2014
American Lodging and Hotel Educational Institute - Washington, DC October 2014
High School Diploma
Spingarn Senior High School Valedictorian - Washington, DC 2009
Skills
• Microsoft Word (5 years)
• CPR
• Documentation
• Typing
• EMT Experience
• Vital Signs
• Hospital Experience
• Patient Care
Certifications and Licenses
NREMT-Basic
September 2015 to Present
Driver's License
April 2022
First Aid CPR AED
September 2015 to Present
Emergency Medical Dispatch
June 2018 to June 2020
Basic Dispatch Communications
April 2018 to Present
Assessments
First Aid — Expert
February 2020
Treating common medical emergencies.
Full results: Expert
Electronic Medical Records: Best Practices — Proficient February 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Scheduling — Proficient
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Verbal Communication — Highly Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Areas of Expertise
Customer Service
Conflict Resolution
Data Entry
Qualifications
Strong organizational, communication skills
Excellent ability to work independently
5+ years of customer service
High Mathematical skills
Ability to work Independently and as a team.
Software
Microsoft Office
Microsoft PowerPoint
32WPM
Contact this candidate