Customer Service Lead (Remote)
Resume:
SHAUNDEL DAVIS
**** ***** **** *** - **** *** - Chino, CA 91710 United States
adrhie@r.postjobfree.com
Objective
Analyze and improve marketing, sales and operational performance. Develop products, markets and relationships.
Education
Bachelor's of Science in Entertainment Business (10/2014 - 01/2018) Los Angeles Film School
Entertainment Business combines essential business, management knowledge, as well as personal development in a project-based environment. Modeling the various ways that entertainment organizations operate and generate profit from operations. Through analyzing traditional and emerging business models in various segments of the industry.
S.B.A. Emerging Leaders Executive Program in skill building, integrated communications and policy analysis.
(09/2017 - 04/2018)
United States Small Business Administration
7 Month certification course focusing on advancing skill sets in the areas of negotiation, persuasion, coalition building, ethics and leveraging internet technologies. Work Experience
Bergen Logistics SD - (03/2016 - Present)
Riverside Ca
Operation & Product Management
Coordinated and managed staff, facilitated cross departmental communication allocating task, and resources as needed. Resolving discrepancies making strategic recommendations. Helping improve marketing and gross profits.
• Built a defined, repeatable, measurable sales process
• Conducted market research, surveys, and customer/prospect visits to understand and specify business requirements for target market segments.
Eaze Inc - (10/2017 - 07/2018)
Los Angeles CA
Delivery Specialist
Responsible for providing exceptional customer service while also ensuring a safe, accurate, efficient, friendly, and timely delivery.
• Responsibilities while working for Eaze
* Driving
*Making Deliveries
* Visual Merchandising
* Operational Services
* Quality Control
* Providing excellent Customer Service
* Company-Wide Communication
* Quality Control of Product
* Having and Maintaining Current Product Knowledge
* Inventory Management
* Cash Handling
* Warehouse Organization
Navy Marine Corps Intranet(NMCI) / Zero Chaos - (06/2005 - 04/2007) Camp Pendleton/CA - MCLB Barstow
Junior Information Technology Project Manager
Oversee four projects with annual revenues averaging $16M–$18M. Implement cross-functional initiatives critical to strategic objectives.
• Trained and manage team of 20 personnel
•Provide guidance on software development
•Implement project plans and manage client relations.
•Used data analysis as an important decision-making tool to reduce inaccuracies United States Marine Corps - (04/1998 - 04/2005)
210722 C St, Camp Pendleton CA
E-5 Sgt. / Communication Non Commissioned Officer(NCO) Telecommunications Systems Chief in charge of managing the budget, inventory, plans, quality control, and inside/outside plant telecommunications networks.
• Expertise in attention to detail in order to work efficiently in high stress environments
•Serve as the leadership example to improving the skills of those serving under me
•Help troops develop their individual military occupational specialties and train as a unit to learn how to work together in combat situations.
•Held Secret clearance due to the sensitive nature of much of the information handled
•Supervise the conduct of lower ranking staff and enforce disciplinary measures when necessary. Skills
Business Negotiation - (Advanced)
Entertainment Marketing - (Advanced)
Data Analysis - (Expert)
Media Communication & Public Relations - (Proficient)
Brand Development - (Expert)
Critical Thinking & Problem Solving - (Advanced)
Leadership & Organizational Behavior - (Expert)
Executive Communication - (Advanced)
Conflict Management - (Expert)
Decision Making - (Expert)
People Management - (Advanced)
Adaptability - (Expert)
Delegation - (Expert)
Cross Departmental Teamwork - (Expert)
Strategic Planning - (Advanced)
Budget Development - (Proficient)
Stress Tolerance - (Expert)
Public Speaking - (Advanced)
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