Support Agent Customer Service

LAURA MALDONADO

A N E X P E R I E N C E D, A C C OMPLISHED B U S I N E S S P R O F E S S I ONAL

Lakewood, California 323-***-**** ****************@*****.*** E X E C U T I V E S U M M A R Y

An experienced, driven, and accomplished Business Professional, with a wealth of experience while working for leading, high-profile companies and establishments. S U M M A R Y O F Q U A L I F I C A T I O N S

More than eighteen years of strong experience, holding positions of increasing scope and responsibility.

Strong background in many areas including management, operations, office administration, staff training and development, escalation management, quality assurance, report preparation, and customer relations.

Hard-working and driven, while highly-experienced in many aspects of daily business operations, can handle many tasks simultaneously, and is proven in meeting all organizational and project expectations.

Possesses exceptional customer service skills, has served a large and diverse clientele, and is well-versed in dealing with and resolving challenging customer issues and situations.

Adept in establishing and cultivating successful, long-term client and industry relationships, and is firmly committed to attaining high levels of customer satisfaction, loyalty, and retention. P R O F E S S I O N A L E X P E R I E N C E

HYATT CENTRIC AT THE PIKE, Long Beach, California

Bartender (2018-Present)

Directly responsible for bartending, creating and promoting cocktails, maintaining bar areas, providing guests with local tourist information, inventory management, working private parties, providing room service, safety and sanitary compliance, customer service, and handling a wide variety of special projects.

Has bartended in many different venues, and has met all performance expectations.

Provides the highest levels of bartending services, and ensures high customer satisfaction.

Ensures the consistent accuracy of cash and inventory. TOM’S URBAN, Los Angeles, California and Las Vegas, Nevada Lead Server Trainer/Manager (2013-2018)

Responsible for managing daily operations, overseeing server training, staff training and development, training curriculum development and implementation, assisting with the hiring process, participating in candidate screenings, new-hire processing and orientation, staff performance evaluation, safety and sanitary compliance, customer relations, and other leadership functions.

Presided over a diverse server staff, and ensured optimal personnel performance.

Played a key role in the everyday hiring process, ensuring applicant suitability. STATE FARM INSURANCE, Hollywood, California

Office Manager (2012-2013)

Responsible for managing day to day office operations, phone coverage, reconciling delinquent accounts, preparing and maintaining office records, processing credit card and cash payments, sending out all proof-of- insurance forms, providing administrative support to Owner/President, working on upcoming lapses of insurance, performing client follow-up, client relations, and other administrative functions.

Managed smooth and efficient office operations during tenure in position.

Was instrumental in the timely resolution of delinquent accounts. YARD HOUSE, Pasadena, California

Server (2008-2012)

Responsible for tableside service, taking orders, suggesting and promoting daily specials, order expediting, maintaining dining areas, customer service, and other server-related functions. Additional Experience:

Bookkeeper, Yard House, Pasadena, California (2010-2012)

Lead Trainer/Server, Mimi’s Cafe, Los Angeles, California (2003-2008) T E C H N I C A L P R O F I C I E N C Y

PASADENA CITY COLLEGE, Pasadena, California

General Studies.

EAGLE ROCK HIGH SCHOOL, Eagle Rock, California

Earned Diploma.

P R O F E S S I O N A L C E R T I F I C A T I O N S

Property and Casualty Broker - Agent. California Department of Insurance (2012-2015) T E C H N I C A L P R O F I C I E N C Y

Word, Excel, PowerPoint, Outlook, Micros, Aloha, DASH, InfoGenesis, and other systems and platforms.

Office Equipment: 10-Key by touch

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