Customer Service Bilingual

MARIA E. CARRILLO

Santa Barbara, California ***********@*****.*** 805-***-****

PROFESSIONAL SUMMARY

Organized and efficient individual with over 15 years of experience in customer service. Positive, attentive, and driven to improve the customer experience. Passionate about building strong customer relationships and providing exceptional customer service by addressing customer needs.

PROFESSIONAL EXPERIENCE

Farmer’s Market Vendor

Por La Mar Nursery, Santa Barbara, CA January 2010 – March 2020

●Set up and organized the vending booth at various Farmer’s Market sites daily

●Routinely organized and stocked the plants for sale as needed

●Extensive knowledge of all plants and flowers sold, including care instructions

●Delivered exceptional, friendly, and efficient bilingual customer service

●Executed cash transactions quickly and accurately

●Managed closing duties, including proper cash handling procedures

Server

El Pollo Rico, Santa Barbara, CA January 2005 – December 2009

●Took customers orders and ensured customer satisfaction throughout the duration of their meal

●Successfully solved customer conflicts and problems when mistakes with orders occurred

●Extensive knowledge of the menu items and offered menu recommendations upon request

Nanny

Meyer Family, Santa Barbara, CA January 1988 – August 2004

●Provided care Monday through Friday for the Meyer family’s son from 6 months of age to 16 years of age

●Managed the schedule of the child, including feeding of meals, extra curricular activities, driving and picking up from school, etc.

●Prepared and cooked all daily meals

●Executed light housekeeping including dishes, laundry, vacuuming, and bedroom tidying

●Practiced Spanish with the child throughout the 16 years of care

SKILLS

●Bilingual (English & Spanish)

●Strong attention to detail

●Punctual and dependable

●Problem-solving skills

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