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Insurance Agent Customer Service

Location:
St. Louis, MO
Posted:
June 21, 2022

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Resume:

**** **** **** ******

Mendota, IL *****

815-***-****

adrhej@r.postjobfree.com

James Beaty, AINS

SKILLS

● Dental Professional

Liability

● Professional Liability

● Underwriting Procedures

● Customer Service

Internal

External

● Oversight

● Underwriting Guidelines

● Insurance

● Project Management

● Special Projects

● Company Policies

● Ensure Accuracy

● Ensure Compliance

● Risk Management

● Data Analytics

● Research

● Liability

● Project Management

EXPERIENCE

Fortress Insurance Company, Schaumburg, IL Und e rwriting Specialist Jan 2015 - Present

● Performed underwriting department policy services including reviewing applications, endorsements, letters, financial statements, and policy language for interpretation.

● Managed complex account portfolios with heavy document negotiations.

This Includes 11 Individual Risk Filling Accounts that require annual reviews, negotiations and fillings with the State Department of Insurance.

● Researched, Compiled, and Presented the matrices to the Department, Senior Management Team, and Board.

● Provided excellent customer service to 25 agents and 14,679 policy holders with basic to moderately complex policy and procedure questions.

● Influenced change by identifying potential challenges within the underwriting process and/or department and making recommendations to improve.

● Partnered with colleagues to revise customer service procedures for greater e ectiveness and increased customer satisfaction levels.

● Mentored 4 Underwriters and supervised 3 Technical Team members. Ramer Race Promotions, Mendota, IL Risk Manager

Jan 2012 - Present

● Developed, implemented, and facilitated security and safety programs.

Manage those programs in accordance with company standard operating policies and procedures.

● Supervised Track O ciating Team.

Fortress Insurance Company, Rosemont, IL Senior Underwriter Jan 2006 - Jan 2015

● Evaluated and classified risks after developing complete underwriting information on new applications.

● Responded to Department of Insurance complaints, facilitated underwriting training to Customer Service supervisors, special projects assigned and customer service.

● Provide exemplary customer service to both internal sta and external customers by explaining decisions and o ering alternative options when needed. EDUCATION

Illinois State University, Normal, IL— Education Bachelor's Business Administration and Insurance

CERTIFICATIONS

Associate in Insurance Services - Aug 2010

LICENSES

● Illinois Resident Insurance Agent - Property and casualty Lines - Mar 2005

● Alaska Non-Resident Insurance Agent - Mar 2010

● Connecticut Non-Resident Insurance Agent - Mar 2011

● Florida Non-Resident Insurance Agent - Sep 2011

● Georgia Non-Resident Insurance Agent - Nov 2019

● Hawaii Non-Resident Insurance Agent - Feb 2010

● Missouri Non-Resident Insurance Agent - Oct 2019

● Montana Non-Resident Insurance Agent - Feb 2010

● New York Non-Resident Insurance Agent - Jul 2011

● Oklahoma Non-Resident Insurance Agent - Oct 2015

● Oregon Non-Resident Insurance Agent - Mar 2010

● Pennsylvania Non-Resident Insurance Agent - Mar 2010

● South Dakota Non-Resident Insurance Agent - Feb 2010

● Utah Non-Resident Insurance Agent - Oct - 2019

● Vermont Non-Resident Insurance Agent - Mar - 2010

● Wisconsin Non-Resident Insurance Agent - Jun 2012



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