Customer Service Representative
Resume:
Cota Cross
Knoxville, TN *****
*********@*****.***
Willing to relocate to: Knoxville, TN - Chicago, IL - Chattanooga, TN Authorized to work in the US for any employer
Work Experience
Customer Service Representative
21st Mortgage Corporation - Knoxville, TN
May 2021 to Present
• Serves customers by providing service and account information.
• Researches customers’ concerns and addresses and solves them as needed.
• Adjusts customer’s records as needed.
• Logs conversations into servicing notes on the account.
• Assists in maintaining customer insurance claim information.
• Processes insurance claim check disbursements to ensure claim gets completed.
• Assists with annual escrow analysis.
• Examines documents such as deeds, titles, and mortgages.
• Processes payoff, verification of mortgage, pay history, and other document requests.
• Sets up, updates, and removes automatic draft payments.
• Preforms other duties as they are assigned.
Server/Bartender
Biaggi's Italian Restaurant
October 2018 to April 2021
• Serves Italian and American appetizers, entrees, desserts, and beverages to individuals, families, and large events/parties
• Promoted to Bartender and Banquet server as well
• Delivers professional, friendly, and prompt customer service
• Prepares bar beverages for guests throughout the restaurant
• Answers questions and makes recommendations about featured and menu items
• Has increased knowledge about wine, beer, spirits, and cocktails
• Maintains side work and team work throughout each shift, and closing duties at the end of each shift
• Train new and current employees to serve, bartend, and do carry outs. Server
Chili's - Bloomington, IL
April 2017 to October 2018
• Served TexMex appetizers, entrees, desserts, and beverages to individuals and families.
• Delivered friendly and prompt service.
• Answered questions about menu.
• Made recommendations when requested.
• Managed time between customers and their orders.
• Managed side-work and closing duties (including cleaning, organizing, and restocking). Education
Bachelor's in International Business (Human Resources Specialization) Illinois State University - Normal, IL
August 2016 to May 2020
College Degree in International Business
Lorenzo De Medici - Firenze, Italy
May 2018 to July 2018
High school diploma
Cornerstone Christian Academy - Bloomington, IL
May 2016
Skills
• Banquet Experience
• Bartending
• Restaurant Experience
• Serving Experience
• POS
• Upselling
• Time Management
• Customer Service (7 years)
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Office
• Cashiering (4 years)
• Escrow
Languages
• Spanish - Intermediate
Certifications and Licenses
Food Handler Certification
ServSafe Alcohol
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