Cota Cross

Knoxville, TN *****

adrhe3@r.postjobfree.com

+1-309-***-****

Willing to relocate to: Knoxville, TN - Chicago, IL - Chattanooga, TN Authorized to work in the US for any employer

Work Experience

Customer Service Representative

21st Mortgage Corporation - Knoxville, TN

May 2021 to Present

• Serves customers by providing service and account information.

• Researches customers’ concerns and addresses and solves them as needed.

• Adjusts customer’s records as needed.

• Logs conversations into servicing notes on the account.

• Assists in maintaining customer insurance claim information.

• Processes insurance claim check disbursements to ensure claim gets completed.

• Assists with annual escrow analysis.

• Examines documents such as deeds, titles, and mortgages.

• Processes payoff, verification of mortgage, pay history, and other document requests.

• Sets up, updates, and removes automatic draft payments.

• Preforms other duties as they are assigned.

Server/Bartender

Biaggi's Italian Restaurant

October 2018 to April 2021

• Serves Italian and American appetizers, entrees, desserts, and beverages to individuals, families, and large events/parties

• Promoted to Bartender and Banquet server as well

• Delivers professional, friendly, and prompt customer service

• Prepares bar beverages for guests throughout the restaurant

• Answers questions and makes recommendations about featured and menu items

• Has increased knowledge about wine, beer, spirits, and cocktails

• Maintains side work and team work throughout each shift, and closing duties at the end of each shift

• Train new and current employees to serve, bartend, and do carry outs. Server

Chili's - Bloomington, IL

April 2017 to October 2018

• Served TexMex appetizers, entrees, desserts, and beverages to individuals and families.

• Delivered friendly and prompt service.

• Answered questions about menu.

• Made recommendations when requested.

• Managed time between customers and their orders.

• Managed side-work and closing duties (including cleaning, organizing, and restocking). Education

Bachelor's in International Business (Human Resources Specialization) Illinois State University - Normal, IL

August 2016 to May 2020

College Degree in International Business

Lorenzo De Medici - Firenze, Italy

May 2018 to July 2018

High school diploma

Cornerstone Christian Academy - Bloomington, IL

May 2016

Skills

• Banquet Experience

• Bartending

• Restaurant Experience

• Serving Experience

• POS

• Upselling

• Time Management

• Customer Service (7 years)

• Microsoft Excel

• Microsoft Word

• Microsoft Outlook

• Microsoft Office

• Cashiering (4 years)

• Escrow

Languages

• Spanish - Intermediate

Certifications and Licenses

Food Handler Certification

ServSafe Alcohol

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