Data Entry Customer Service

Angie Prewitt

E-mail: *********@*******.***

**** ***** ********, *******, ******** 60629, 312-***-****

Summary:

A result driven, flexible, multi-tasker, that is actively seeking hybrid employment in Loss Mitigation roles specific or related to Commercial, Consumer, and Healthcare industries. Excellent communication, organization, and customer service skills.

Education: DePaul University Bachelor of Arts (Communication)

February 2017-Present

State Farm Insurance

Insurance Producer

Prospect clients, produce sales, and provide continual review of existing customers to promote products, as well as engage long term insurance life goals.

Use of Salesforce: data entry, policy change, and document requests

Use of Microsoft applications: Outlook, Word, Excel, Skype

Manage customer inquiries, complaints, and provide insurance compliance updates as needed.

Collect, calculate, deposit insurance premium payments, and reconcile premium fund ledger.

Prepare letters, memos, and other correspondence

Participate in marketing and promotional events

Special projects as assigned

Feb, 2009 – Oct, 2012

Document Technologies, LLC

Accounts Receivables Specialist

Managed portfolio of clients invoices with monthly A/R average of (2MI)

Review, print, and distribute aging report

Processed & batched, checks, credit card, and lockbox, payments,

Created and submitted invoices, investigate payment discrepancies, and adjust/report when needed. (Misapplied payments, incorrect balances, recording errors)

Feb, 1995 – Oct, 2008

Bank of America

Assistant Manager (FKA LaSalle Bank N.A.)

Managed Consumer Lending portfolio (100MI O/S) . Responsible for meeting monthly team delinquency goals for Consumer product line, (Bankruptcy, Repossessions, Legal).

Effectively managed credit losses/risk by recommending extensions, rewrites, forbearance, or settlements.

Responsible for building and cultivating teams through training and coaching

Delivered performance reviews, updated policy and procedures, wrote business letters, facilitated meetings, surveys, and recruitment.

Fair Debt Collection Practices, Anti Money Laundering (CAAML), BSA, SARS training

Systems: MS Office, Salesforce, CMS, Lexis Nexis, Kronos, Clockstop, Serengeti Tracker

* Licensed Casualty Insurance Producer (auto,home life, health)

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