NATHANIEL C.

HANNA

Customer service-oriented professional with a high sense of responsibility and a passion for ensuring every customer need is met in all instances.

Individual contributor and team management experience across multiple customer service industries.

CORE EXPERIENCE AREAS

Customer Service

Team Management

Employee Training

Small business management

OTHER EXPERIENCE

Volunteer – Feed My Staring Children

EDUCATION

Bachelor of Science: Major in Business Management, AACSB Accredited, Minnesota State University – Mankato, MN.

August 2015 – May 2020.

College Preparation Curriculum:

Prior Lake High School, Savage, MN.

Graduated 2015.

CONTACT

adrhd5@r.postjobfree.com 810-***-****

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WORK EXPERIENCE

Customer & Employee Experience Management Amazon October 2020-Present

Ensure consistent, quality experiences for customers and employees through process and people management

Manage the employee attraction and onboarding experience through screening applications, scheduling and conducting interviews, ordering drug screens and background checks, and conducting employee orientation

Manage the employee work experience through workers compensation and injury reports, PTO and payroll processes, and terminations

Ensure timely and accurate delivery of customer packages through fleet management (42 vans) by reinforcing company delivery procedures, efficiently arranging schedules, navigating changing delivery paths and package quantities, and conducting scorecard meetings with drivers to discuss their performance (126 drivers/week)

Food Preparation and Customer Service Buck Hill October 2012-Present

Provide loyal service, growing responsibilities over time due to consistent, quality performance

Utilize experience and knowledge to inform training needs, delivering in-person training to new employees or those with new roles

Manage teams of employees, providing direction and feedback on quality of service to customers

Execute cooking and managing the grill, fryers, and presentation of food to customers

Provide exceptional service to skiers and guests by anticipating their needs and responding to requests

Ensure facility is properly cleaned, sterilized, and prepared before closing to maintain sanitary of environment used to serve customers

Plan, review, and sign off on food shipments to ensure supplies are available to provide consistent customer food offerings

Owner Nate's Lawn Mowing Service April 2011-September 2020

Responsible for running all aspects of business including marketing, service delivery, supply ordering, and financial management

Create materials and locally advertise services through verbal and written delivery of service offerings to maintain and increase customer base

Ensure lawn mowing equipment is in top running condition to ensure high-quality results

Grounds Crew/Maintenance Heart of The City Seasonal Maintenance May 2016 -July 2020

Create and sustain city property health through environment monitoring and maintenance activities

Identify and initiate maintenance activities to nurture clean spaces, including operating heavy machinery, mowing, weed whipping, mulching, laying down sod/pavers, and trash pickup

Utilize knowledge and experience to identify and deliver training needs to new and existing employees

Prepare spaces for and deliver service during city events to build positive community culture

Cart Valet/Outside Services Stonebrooke Golf Club May 2014-September 2014

Ensure that every member need is met in an expedient manner

Sanitize and prepare carts for members before and after rounds to ensure clean guest equipment

Deliver clubs to carts, clean when use is finished, and return to member lockers to provide a positive, high-touch customer experience

Provide top-tier customer service by remaining flexible and responding to member needs

Cart Valet/Outside Services Brackett's Crossing Country Club May 2013- September 2013

Ensure that every member need is met in an expedient manner

Sanitize and prepare carts for members before and after rounds to ensure clean guest equipment

Deliver clubs to carts, clean when use is finished, and return to member lockers to provide a positive, high-touch customer experience

Provide top-tier customer service by remaining flexible and responding to member needs

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