BETHANY
SUTER
,
Kansas City
,
MO
64152
Ph:
********@***.***
Professional Summary
Professional and personable with excellent customer service skills. Can be depended
upon to finish the task at hand and to embrace learning new things. Detail-oriented,
with the ability to multi-task.
Skills
Customer and Personal Service
Coordination
Mathematics
Personnel and Human Resources
Keyboarding/Microsoft Word
Judgment and Decision Making
File/Record Maintenance
Speaking to Large Groups
Experience
Teacher
Aug 1993
-
May 2018
North Kansas City School District
-
Kansas City
,
MO
Follow state and district guidelines for instruction of required curriculum
Work collaboratively with administration, teachers and professional learning
communities, as well as counselors, parents, business partners and outside
agencies, as appropriate, to meet the diverse needs of the student population
whom I served
Establish and enforce rules for behavior and policies and procedures to maintain
order among students.
Modify the general education curriculum for special-needs students based upon
a variety of instructional techniques and instructional technology.
Prepare materials and classrooms for class activities.
Teach socially acceptable behavior, employing techniques such as behavior
modification and positive reinforcement.
Develop and implement strategies to meet the needs of students with a variety
of handicapping conditions.
Maintain accurate and complete student records, and prepare reports on
children and activities, as required by laws, district policies, and administrative
regulations.
Prepare, administer, and grade tests and assignments to evaluate students'
progress.
Use computers, audio-visual aids, and other equipment and materials to
supplement presentations.
Customer Service Representative
Aug 1998
-
Aug 1999
Manpower
-
North Kansas City
,
MO
Screen, hire, train and dispatch employees for temporary positions
Schedule and follow up on employee drug screens and background checks
Maintain records for each employee for availability, skills, and type of work
desired
Discipline employees regarding areas of needed improvement
and/or termination
Make calls to new and existing customers regarding position requirements,
safety in the workplace, and other details as needed
Assist in recruiting new customers and maintain all records of positions filled by
our employees, as well as needs for the future
Student Admissions Clerk, Summer Welcome
May 1978
-
Aug 1984
University of Missouri Office of Admissions
-
Columbia
,
MO
Provide information to incoming freshmen regarding the enrollment process for
fall semester classes, records, tuition payment and requirements for becoming
fully enrolled
Verify payment of tuition and process student identification cards
Assist with enrollment of classes by pulling correct course section cards
Locate, copy and send copies of student transcripts upon request
Maintain files of all undergraduate applications prior to acceptance
Policy Change Clerk
Jul 1981
-
Aug 1982
Pacific Standard Life Insurance Company
-
Sacramento
,
CA
Communicate with policyholders by phone and mail regarding changes they
would like to make to their policy, including change of address/phone, name,
beneficiary, policy details and other changes as necessary
Process policy changes and relate them to administration and data entry
personnel
Check for accuracy of new and existing policies before sending to policyholders
Separate and disseminate mail and daily printed data for each department
Work with administration and other departments, including sales, claims and
actuary, to maintain records and integrity of policies
Send and receive information regarding medical diagnosis of conditions which
may affect a policyholder's insurance plan
Education
Master of Arts
May 2002
Webster University
-
Overland Park
,
MO
Graduated with honors.
Bachelor of Science
Dec 1989
University of Missouri - Columbia
-
Columbia
,
MO