Sherlyn Hernaez

Call Center Representative

Phone: 090********

Email: adrhcx@r.postjobfree.com

A friendly and enthusiastic call center representative for less than 6 years. Seeking to use proven skills in problem solving especially for the client’s needs and concerns. Experience

2016-2019 Call Center Agent/Supervisor

Sitel Phillipines

Worked with Pitney Bowes( a global technology company that provides commerce solution).

Trained to all LOB(we had 16 LOB in my previous account) especially escalations. I’ve been part of training team as well(supervising newbies) I worked with the account for less than 4 years and this was my first call center experienced.

2019-2021 Call Center Representative

Concentix Philippines

I worked with Citi Bank (under the credit card LOB). I spent my 2 years working as a call center representative with flying colors since I always passed the metrics and getting the account incentives every month. A dedicated and loyal representative who’s priorities are the client wants and needs.

Education

College Undergraduate (Bachelor of Science In Nursing) Soft Skill: Customer Service Representative

Looking forward to work with you guys. Thank you