Customer Service Phone Operator
Resume:
Karina Guerrero
**** ***** **, *********, ** ****3
951-***-**** **********@*****.***
Objective
I thrive in fast-faced environments and I am a very adaptable and fast learner. I am seeking to secure a challenging position in a reputable organization that will help me expand my skills and knowledge, while making a significant contribution to the success of the company. I wish to utilize my expertise and experience of 8+ years to ensure company growth and sustainability.
Skills
Quality customer service and communication skills.
Highly trained in handling payments.
Fluent in English and Spanish.
Capacity to multitask under pressure.
High level of responsibility and fast learning traits.
Punctual and reliable
Computer and phone operator skills
Brand, Strain, CBD knowledge, Cannabis connoisseur
Work experience January 2016 – January 2017 Surf City Collective Lawndale, CA
SCC was my first job in the Cannabis industry and I worked there for 1 year. I learned many skills like customer service, money handling, product knowledge, and was transferred to a different shop when they closed. My duties there included:
• Bud tending, Customer Service
• Cleaning and wiping down the shop, lobby, bathrooms, and office
• Updating WeedMaps and Leafly on a daily basis
• Updating Strain Board with deals and product on a daily basis
• Updating all social media accounts 3-6 times a day
• Training new staff that was hired on
• I was responsible for displaying the product in the store/shelves
• Counting inventory (store wide) twice a week
• Rolling Joints and Blunts by hand in real time for customer position: Bud-tender (sales associate)
January 2017 – November 2018 Green Leaf Collective Long Beach, CA
I worked at GLC for 10 months after being transferred from SCC, I was promoted to Shift Lead position within 1 month of being there. The Shift Lead position allowed me to grow in my leadership role, and to enhance my skills and experience.
• Running out to grab anything the shop may need like cleaning supplies, office supples, food, etc
• Mandatory Product Knowledge with Vendors to better sell our product
• Bud tending for a very busy shop in LA
• Updating Weedmaps and Leafly daily
• Up-selling to meet sale goals
• Making sure the sales floor is running smoothly and fully stocked
• Anything the bud tenders needed they came to me before the manager, to allow the managers to focus on their tasks
• Receiving New product and making sure it’s on the floor, boards, WM, Leafly, and the girls know about it.
• Over seeing the staff and making sure they are completely daily duties position: Shift Lead (floor manager)
November 2018 - March 2019 Hello Cannabis Moreno Valley, CA
Hello Cannabis is a Cannabis Delivery service where we took customer orders via text. We then would package the order and create a route for each driver. This was my first experience working for a Cannabis delivery and learned how to provide great customer service without having a face-to-face interaction. I also learned more about mapping, creating driver routes, and handling management issues.
• Make sure orders are accurate before packaging and sending it out
• Sending text blasts with the daily deals
• Updating WM
• Receiving Vendor Deliveries and putting product up on the shelves
• Driving position: Dispatcher/Bud tender March 2019-November 2019 Leaf Menifee, CA Leaf is a Cannabis Delivery service that also took customer orders via text message. Applications like Onfleet were used to build driver routes.
• Placing orders with vendors and meeting with them
• Creating driver routes and giving customer ETA’s
• Putting product up on the shelves and Weedmaps
• Driving position: Dispatcher/Bud tender/Driver November 2019 - Currently HYPERWOLF Lake Elsinore, CA I have been working for HYPERWOLF delivery service for 2.5 years. I was hired as a dispatcher and was promoted to a lead in January of 2021.
• Dispatching customer orders to drivers
• Providing excellent customer service support for customers
• Learning new tools, programs, and applications
• Responding to Weedmap reviews
• Calculating data from customer feedback to present to management
• Assisting drivers when they need help contacting a customer or editing an order
• Mapping regions/area
Education
Graduated 2012 Mt. View High School San Jacinto, CA
I was one of the few students in my high school to graduate 1 year early on my junior year.
My GPA ended at a 3.8 out of 4.0
References
Jenna G Paola G
Co-worker Associate
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