Desktop Support It

Luis C. Milallos Jr.

#*** ******* **. **** ****, Parañaque City

Contact No: 095******** / 095******** (SMART)

Viber: +639*********

E-mail: ****.********@*****.***

OBJECTIVES: To obtain a challenging position appropriate to my filed of interest and specialization in an environment suited for my qualifications so that I can fully utilize my capabilities as well as my knowledge and expertise for my career and personal advancement.

WORKING EXPERIENCE

Company: Orbital (UK)

Position: IT Support Specialist

Duration: November 23, 2020 – April 5, 2022

Duties and Responsibilities

Handling G-Suite Email support (Super Admin Access)

Monitoring of Jira Ticket (JIRA Admin Privilege)

Slack Support (Workspace Admin)

Back Office support UK/India/Philippines

Company: Soft Media Entertainment Solutions

Position: IT Support

Duration: September 4, 2018 – August 14, 2020

Duties and Responsibilities

Maintain network connectivity bandwidth for all online gaming transactions

Configuring firewall every time that the operation department experiencing delay for their transactions

Install all standard and special application depend on the request and for the license.

Troubleshoot all POGO applications and VPN to bypass the IP white listing of the Philippines

Ensure the web application for POGO transaction is updated.

Track all MALWARES and suspicious virus to all users.

Configure CCTV in all departments.

Company: CITIBANK (Unison Computer System Group) and NTT

Position: Desktop Support

Duration: September 25, 2012 – August 30, 2018

Duties and Responsibilities

Delegate duties and tasks within the IT department

Monitor all team members and provide necessary report for all of their task.

Perform regular IT audit to discover areas of weaknesses and fortify them.

Perform regular appraisal of team member’s performance and devise strategies to help with improvement

Monitors hardware and software on LAN/WAN systems.

Troubleshooting a variety of computer issues

Offering technical support on-site and remote or via phone or email

Ability to handle multiple jobs at the same time. (Company project related duties)

Desk Side Support

Desktop Rebuild and Deploy (using network build)

Deploying Standard Company Applications using CITI marketplace and SERVICENOW

Deploying Special Applications (using SERVICENOW and RESOLVEIT)

Checking all installed application using INFRA tools (active directory and CDP)

Software Troubleshooting

Computer Asset Management

Static and IP Phone Configuration and Management

Printer Support

Microsoft Office Applications

KIOSK machine configuration

Handle VIP support

Company: Amkor Technology Philippines (Metasystems Development inc. Group)

Position: Technical support Engineer

Duration: June 27, 2011 – July 31, 2012

Duties and Responsibilities

Monitoring tickets and giving proper handling for the concerns of the clients

Performing IMAC Request

Monitoring all network connection

Daily update of antivirus requirements for the CISCO network connectivity

Install all standard applications and special applications

Company: Robinsons Land Corporation (Unison Computer System Group)

(Robinson’s Place Manila)

Position : Technical Support Engineer

Duration: May 26, 2008 – June 16, 2011

Duties and Responsibilities

Monitoring Ticket request for all tenant’s connectivity connections.

Monitoring all application of back office and CENIMA

Configure all carpark ticketing booth

Handling all VIP Concerns

Install configure all standard and special application’s

Performing UTB Cabling/Layout to all tenant’s network connections

Configure Windows server for the sales report of all tenants.

EDUCATIONAL ATTAINMENT

College : 2006-2008

Asian institute of Computer Studies

Bicutan Branch

Computer Science (2-year course Vocational)

Secondary : 2002-2006

Dr. Arcadio Santos National High School

Primary : 1997-2002

Tenement Elementary School

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