Service Representative Customer

GLORIA E RAMOS

**** *. ***** ** *** * Edinburg Tx, 78541

Phone: 210-***-****

Email: **************@*****.***

Objective:

To obtain a position with a local organization that will allow me to put my skills, knowledge, and past work experience to use. I am an organized, quick and efficient learner when it comes to work.

Abilities:

My abilities are, but not limited to, typing, working great with others, answering phones, and enjoy speaking with the customers and getting to know them on a professional level.

Employment History:

Customer service Representative, CONNS Home Plus call center

San Antonio, TX

01/2020 – 09/2020

Take inbound calls, customers call in and ask about their accounts and I would explain their contract to them, make payments on there accounts, dispute or send a copy of their contract so that we can explain it thoroughly.

Customer Service Representative, ATENTO Pharr, TX

06/2018 - 07/2019

Handle complaints, process orders, and provide information about organization's products and services. Listen to customers' questions, concerns, and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Record details of customer contacts and actions taken. Communicate by phone, e-mail, and live chat.

Customer Service Representative, ATENTO San Antonio, TX

10/2015 - 12/2015

Confer with customers by telephone or in person to provide information about products or services, enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customer's problems. Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as refund money, or adjust bills. Complete contract forms and prepare change of address records, or issue service discontinuance orders, using computers.

Home Health Aide, Texas Department of Human Services San Antonio, TX

09/2015 - 11/2015

Provide routine individualized healthcare such as changing bandages and dressing wounds, and applying topical medications to the elderly, convalescents, or persons with disabilities at the patient's home or in a care facility. Monitor or report changes in health status. May also provide personal care such as bathing, dressing, and grooming of patient. Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Education and Training:

Start Date:

Completion Date:

Issuing Institution:

Location:

Degree Received:

Course of Study:

Edinburg Region One

Edinburg, Tx

High School Diploma

Basic

11/1989

Edinburg High School

Edinburg, Tx

High School Equivalency Diploma

General High School Curriculum

10/1994-05/1995

05/1995

Southern Career Inc.

Pharr, Tx

One year at a College, Technical, or Vocational school

Administrative assistant

Occupational Licenses & Certificates:

Certification Title:

Issuing Organization:

Completion Date:

Administrative Assistant

Southern Careers Inc.

10/1995

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