ESTINA BENJAMIN

Oakland, CA

Cell: 510-***-****

adrh37@r.postjobfree.com

SUMMARY

Focused and motivated cashier/warehouse stocker with strong understanding of retail, fast food, and assembly line operations. Offering 5+ years of experience in high-volume settings. Highly customer service minded and professional with customers and employees alike.

HIGHLIGHTS

Written and Verbal Communication

Refunds and Exchanges

Shipping and Receiving

Process Optimization

OSHA Safety and Compliance

Bike/Scooter Maintenance Procedures

Equipment Inspection and Testing

Troubleshooting Skills

Expert in conflict resolution and customer service

Food Service Standards

Kitchen Support and Cooking

Loss Prevention Training

Upselling Techniques

POS Inventory System Operation

Energetic and Outgoing Personality

Strong Leadership

EXPERIENCE

PEOPLE READY

Richmond, CA

Cashier & Warehouse Stocker 12/2014 to Current

Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.

Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts.

Cooked and assembled food by heating and cooking pre-assembled meals.

Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.

Maintained current knowledge of store promotions and highlighted sales to customers.

Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.

LIME BIKE

Oakland, CA

Bike & Scooter Mechanical Technician 12/2018 to 7/2019

Collaborated with team members to complete customer requests and orders on time.

Verified products and shipment information to accurately distribute items to each staging facility.

Performed scheduled and unscheduled maintenance tasks on Lime Bikes and Scooters

Tested newly installed equipment to determine functionality and compliance with regulations.

Replaced defective wiring systems and braking systems to return machines to service.

SILICON VALLEY STAFFING

Oakland, CA

Assembly Worker 06/2017 to 12/2018

Checked position and alignments of each component to prevent errors and minimize materials waste.

Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.

Followed outlined specifications to implement effective assembly plans.

Used hand trucks and forklifts to complete tasks and transport items.

Completed such tasks as boxing, labeling and moving items, which enabled production line to continue efficient operations.

Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Removed debris and trash parts following each shift to keep work areas clean and organized.

GREEN CARPET CLEANING

Oakland, CA

Carpet Cleaning Technician 01/2016 to 08/2016

Operated equipment safety and took care to watch out for children and pets.

Cleaned home carpets, tile, grout, area rugs and upholstery.

Cared for vehicle interiors, including seats and flooring.

Performed specialty treatments on stains.

Provided exceptional service for each customer to achieve complete satisfaction.

Trained new employees and explained protocols clearly and efficiently.

Maintained composure and patience in face of difficult customer situations.

K-MART

Hayward, CA

Shoe Clerk 12/2014 to 01/2016

Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.

Monitored customers for signs of security concerns and escalated issues to management.

Managed efficient cash register operations: including scanning items, processing payments and issuing refunds for returns.

EDUCATION

HIGH SCHOOL DIPLOMA (COMPLETED): GENERAL STUDIES

Edison High School, Stockton, CA

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