Customer Service Operations Manager

Kimberly Mejia *** E ***th St Carson, Ca

*****************@******.***

310-***-****

EXPERIENCE

Randstad Sourceright, Macys Del Amo - L’Oreal

Perfume Vendor

December 2021 - Now

- Assist customers in aspects of service fulfillment

- Actively pursued personal learning and development opportunities.

- Client focused and energetic customer service

- Performs strongly in sales and in business knowledge Stellar Emporium Gift Shop, Gri th Observatory -

Sales Lead/ Key Holder

July 2021 - Now

- Support and reporting data analysis of monthly shipments

- Auditing and efficient filing

- Product fulfillment over the phone and in store

- Employee supervision

- Training new and current team members

- Handling customer conflicts and managing conflicts

- Balancing cash drawers and preparing cash deposits

- Provides assistance and support to Operations manager Macy's Fulfillment, Del Amo Mall - Employee

2019-2021

- Assist as needed with the sales floor, backroom and customer service

- Working with customers on orders, shipping, invoicing and technical service

- Maintains a neat, clean and orderly work area and exhibits safe work practice at all times

- Demonstrates flexibility and the willingness to adapt and learn in a multi-systems computerized work environment

- Ability to work quickly and accurately under pressure, prioritize multiple tasks and be self-motivated

SKILLS

- Great work ethic

- Punctual

- Receptive attitude

- Staff management and

training

- Bilingual (Spanish)

- Multitasking and

prioritization

- Efficient and detail oriented

- Proficiency in excel and

word

EDUCATION

El Camino College’

Majoring in Radiology

Carson High School,

Highschool Diploma

Stone Oven Associate, Del Amo Mall- Employee

2018-2019

- Responsible for efficient opening and closing of store

- Takes orders while ensuring consumer satisfaction

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